Senior Product Manager, Customer Operations & Insight

Coca-Cola; Georgia; On-site; USD 120,000 - 170,000; Full time

Job summary

The Coca-Cola Company in Georgia seeks a Senior Product Manager for Customer Operational Excellence to own digital tools that help customers resolve equipment issues, report problems, and track progress.

You will lead cross-functional teams across product, design, and engineering to simplify tasks, improve transparency, and bring meaningful insights from connected equipment. You’ll shape workflows that feel intuitive, timely, and proactive for our customers.

Qualifications

• 5+ years in product management or related fields (engineering, design, data, research).
• Bachelor’s degree or equivalent practical experience.
• Proven success shaping and shipping digital products that meet user needs and deliver business impact.
• Proficiency in modern discovery and delivery practices.
• Strong analytical thinking, with comfort using data and experimentation in decision making.
• Clear, compelling communication across technical and non-technical audiences.
• Ability to balance multiple priorities and make thoughtful trade-offs in complex environments.

Responsibilities

• Own the vision, outcomes, and roadmap for the Customer Operational Excellence experience.
• Define the most important customer and business problems to solve, with clear, measurable success metrics.
• Balance near-term improvements with longer-term opportunities to make service interactions more proactive, transparent, and insight-driven.
• Lead discovery through customer research, data analysis, prototyping, and experimentation.
• Translate insight into clear priorities, roadmaps, and product requirements.
• Partner closely with design and engineering to deliver solutions that are valuable, usable, feasible, and aligned to strategy.
• Continuously iterate based on performance data, customer feedback, and operational signals.
• Build deep understanding of customer service and equipment-support workflows, especially moments of uncertainty or friction.
• Improve clarity, transparency, and confidence across issue reporting, troubleshooting, and status tracking.
• Explore opportunities to surface meaningful insight from connected equipment, diagnostics, or service data.
• Communicate priorities, trade-offs, and decisions with clarity and confidence - Align with partners across service, operations, analytics, design, and engineering on goals, dependencies, and measures of success.
• Contribute to a culture of learning, accountability, and continuous improvement within the product organization.

Skills

Product management

Cross-functional collaboration

Data-driven decision making

Customer experience

Strategic thinking

Education

Bachelor’s degree or equivalent practical experience

Job description

The Coca-Cola Company in Georgia seeks a Senior Product Manager for Customer Operational Excellence to own digital tools that help customers resolve equipment issues, report problems, and track progress.

You will lead cross-functional teams across product, design, and engineering to simplify tasks, improve transparency, and bring meaningful insights from connected equipment. You’ll shape workflows that feel intuitive, timely, and proactive for our customers.