Product Manager, Customer Ops Excellence — Lead Impact

Bodyarmor; Atlanta (GA); On-site; USD 171,000 - 198,000; Full time

Job summary

The Coca-Cola Company in Atlanta, GA is seeking a Senior Product Manager for Customer Operational Excellence. You will own the digital tools that help customers resolve equipment issues, report problems, track progress, and anticipate needs.

You will guide a cross-functional team to simplify tasks, improve transparency, and deliver outcomes that reduce customer effort. The role emphasizes discovery, data-driven decision making, and collaboration with design, engineering, analytics, and

Qualifications

• 5+ years in product management or related fields (engineering, design, data, research).
• Education: Bachelor’s degree or equivalent practical experience.
• Proven success shipping digital products delivering business impact.
• Strong discovery and delivery practice with data-driven decisions.
• Clear communication across technical and non-technical audiences.

Responsibilities

• Own the vision, outcomes, and roadmap for the Customer Operational Excellence experience.
• Define the most important customer and business problems to solve with measurable metrics.
• Collaborate with design and engineering to deliver valuable, usable, feasible solutions.
• Iterate based on performance data, customer feedback, and operational signals.
• Align with service, operations, analytics, design, and engineering on goals and success measures.

Skills

Product Thinking

Customer Insight

Analytical Judgment

Influence & Communication

Execution Excellence

Learning Mindset

Collaborative Leadership

Education

Bachelor’s degree or equivalent practical experience

Tools

Agile Methodology

Microsoft Azure

SDLC

Microsoft Office

Job description

The Coca-Cola Company in Atlanta, GA is seeking a Senior Product Manager for Customer Operational Excellence. You will own the digital tools that help customers resolve equipment issues, report problems, track progress, and anticipate needs.

You will guide a cross-functional team to simplify tasks, improve transparency, and deliver outcomes that reduce customer effort. The role emphasizes discovery, data-driven decision making, and collaboration with design, engineering, analytics, and