Senior Product Manager - Customer Ops & Insight

The Coca-Cola Company; Atlanta (GA); On-site; USD 171,000 - 198,000; Full time

Job summary

The Coca-Cola Company in Atlanta is seeking a Senior Product Manager for Customer Operational Excellence to own digital tools that help customers resolve issues with equipment, report problems, and track progress. You will simplify tasks, increase transparency, and surface insights to keep customers informed and confident.

You will guide a team to make service interactions proactive and intuitive, leveraging connected equipment data and diagnostics to drive improvement in customer experience.

Qualifications

• 5+ years in product management or related fields (engineering, design, data, research).
• Education: Bachelor’s degree or equivalent practical experience.
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact.
• Proficiency in modern discovery and delivery practices.
• Strong analytical thinking, with comfort using data and experimentation in decision making.
• Clear, compelling communication across technical and non‑technical audiences.
• Ability to balance multiple priorities and make thoughtful trade‑offs in complex environments.

Responsibilities

• Own the vision, outcomes, and roadmap for the Customer Operational Excellence experience.
• Define the most important customer and business problems to solve, with clear, measurable success metrics.
• Balance near‑term improvements with longer‑term opportunities to make service interactions more proactive, transparent, and insight‑driven.
• Lead discovery through customer research, data analysis, prototyping, and experimentation.
• Translate insight into clear priorities, roadmaps, and product requirements.
• Partner closely with design and engineering to deliver solutions that are valuable, usable, feasible, and aligned to strategy.
• Continuously iterate based on performance data, customer feedback, and operational signals.
• Communicate priorities, trade‑offs, and decisions with clarity and confidence.

Skills

Product Thinking

Customer Insight

Analytical Judgment

Influence & Communication

Execution Excellence

Learning Mindset

Collaborative Leadership

Education

Bachelor’s degree or equivalent practical experience

Tools

Agile Methodology

Application Development

Software Development Life Cycle (SDLC)

Microsoft Azure

Microsoft Office

Negotiation

Process Improvement Plans

Job description

The Coca-Cola Company in Atlanta is seeking a Senior Product Manager for Customer Operational Excellence to own digital tools that help customers resolve issues with equipment, report problems, and track progress. You will simplify tasks, increase transparency, and surface insights to keep customers informed and confident.

You will guide a team to make service interactions proactive and intuitive, leveraging connected equipment data and diagnostics to drive improvement in customer experience.