Senior Product Manager (CRM, Part Time)

SNAP, Inc.; Santa Monica (CA); On-site; USD 170,000 - 250,000; Full time

Benefits offered by this job

Parental leave

Medical coverage

401(k) matching

Wellbeing programs

Gym discounts

Team events

Job summary

Snap Inc. is seeking a senior product leader to own the Salesforce platform and connected tools across Sales, SMB, and Operations. You will translate user workflows into requirements, lead UAT, and drive AI-forward CRM initiatives with privacy guardrails.

You will own adoption metrics and launch readiness, collaborating with engineering and business leaders. The role requires 8+ years in product management, Salesforce experience, and strong communication.

Qualifications

• 8+ years in product management, with CRM/sales/support tooling ownership.
• End-to-end lifecycle of Salesforce-based solutions with measurable impact.
• Bachelor’s degree or equivalent practical experience.
• Excellent communication with cross-functional stakeholders and leaders.
• Experience in advertising technology or globally operating consumer tech.
• Hands-on experience shipping AI/LLM-driven automation into CRM workflows.
• Salesforce Administrator or Platform App Builder cert, or equivalent configuration experience.
• Familiarity with SOX controls and privacy/security reviews for CRM systems.

Responsibilities

• Own the product vision, roadmap, and priorities for Snap’s Salesforce platform and tools.
• Partner with end users and engineering to translate workflows into clear requirements and acceptance criteria.
• Define an AI-forward CRM direction with human-in-the-loop oversight and privacy guardrails.
• Own business-impact metrics and drive launch readiness, training, and post-launch measurement.

Skills

CRM product management

Salesforce knowledge

AI/LLM automation

Stakeholder management

Communication skills

Autonomous work style

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Platform App Builder

Job description

• Own the product vision, roadmap, and priorities for Snap’s Salesforce platform and connected tools across Sales, Small & Medium Customers, Business Operations, and Support
• Partner with end users, business owners, and engineering to translate workflows and pain points into clear requirements and acceptance criteria, and lead UAT and business sign-off
• Define an AI-forward direction for CRM, applying agentic workflows with human-in-the-loop oversight and the right privacy and security guardrails
• Own business-impact metrics (adoption, productivity, data quality) and drive launch readiness, training, and post-launch measurement

Benefits

• Up to 28 weeks of parental leave and return-to-work program
• Adoption, surrogacy, infertility, and fertility preservation benefits
• Backup child care coverage, center-based care support, & caregiver assistance
• Dependent Daycare Flexible Spending Account
• For Snap, employees taking care of loved ones with complex, chronic, or ongoing care needs (i.e. parent with Dementia, spouse with Cancer, child with Autism), your family can save time, money, & stress with Wellthy
• Lactation rooms (based on office location) and breastmilk shipping coverage
• Services to support your path to parenthood & beyond - fertility support & family planning via Carrot, SNOO, Hinge Health
• Short-term disability, long-term disability, basic life insurance, and AD&D insurance
• Comprehensive medical coverage, including PPO, HDHP with HSA, and HMO options
• Dental coverage, including orthodontia benefits
• Vision coverage, including frame and contact allowance and LASIK benefits
• Free membership to One Medical for primary and urgent healthcare services
• Business Travel Insurance
• Gym perks and discounts
• Team fitness classes and races
• Sports leagues
• Cooking and nutritional workshops
• Well-being reimbursement
• Unlimited access to virtual physical therapy with Anthem
• 15 sessions per year of mental health for you + dependents through Lyra
• Generous time off and leave programs. In the US, this includes the following:
• Up to 3 weeks (120 hours) of vacation time and 1 floating holiday for non-exempt team members
• 15 sick and safe days per year
• 12 paid holidays per year
• Social gatherings, team outings, and volunteering programs
• Speaker series, classes, and subscriptions to educational programs
• Meditation and yoga classes
• Snap Inc. provides a 401(k) plan that allows you to save on a pre-tax, Roth, and after-tax basis for your retirement (yes, we even have the Mega backdoor option!) Snap will also match 100% up to 3% of your contribution and then 50% on your 4th and 5th%
• Flexible Spending Accounts for healthcare, daycare and commuter
• Health Savings Account with employer contributions
• Rocket Lawyer memberships
• Financial education programs
• Snap exclusive discounts and perks
• Compensation packages that let you share in Snap’s long-term success!

Deep working knowledge of Salesforce and connected tools, including capabilities, limitations, integrations, and data flowsTechnically fluent enough to evaluate trade-offs with engineering; coding is not requiredSkilled at prioritizing across competing stakeholders and operating autonomously on a part-time schedule8+ years of product management experience, including 3+ years owning CRM, sales, or support tooling productsDemonstrated experience managing the end-to-end product lifecycle for Salesforce-based solutions with measurable business impactBachelor’s degree or equivalent practical experienceExcellent communication skills, with experience influencing cross-functional stakeholders and senior business leadersExperience in advertising technology or a globally operating consumer tech companyHands-on experience shipping AI or LLM-driven automation into CRM, sales, or support workflowsSalesforce Administrator or Platform App Builder certification, or equivalent configuration experienceFamiliarity with SOX controls and privacy/security review processes for CRM systems