Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

Capital One; McLean (VA); On-site; USD 164,800 - 229,100; Full time

Job summary

Capital One seeks a Senior Manager to lead the integration of conversational AI into its enterprise QA platform and to drive the roadmap for scalable AI quality assurance. You will work with cross‑functional teams to define automated assessment parameters and feedback loops that enable AI models to learn and improve continuously.

The role requires experience shipping data platforms or cloud‑scale conversational apps, plus an understanding of LLM evaluation pipelines.

Qualifications

• Bachelor's or Master's Degree in a quantitative field or Business/Marketing.
• Bachelor’s degree in any field and at least 4 years of Product Management experience.

Responsibilities

• Own end‑to‑end platform integration and roadmap execution for onboarding conversational AI onto the enterprise QA platform.
• Develop AI QA capabilities and closed‑loop feedback systems to enable AI to self‑learn and self‑correct.

Skills

Product management

Cross-functional leadership

LLM evaluation pipelines

Cloud-scale platforms

Education

Quantitative degree (stats/OR/analytics/CS)

4+ years Product Management experience

Job description

What You'll Do

• Drive Conversational AI Integration: Own the end‑to‑end platform integration and roadmap execution required to onboard conversational AI solutions onto our enterprise quality assurance platform.
• Pioneer AI QA & Feedback Loops: Support the development of advanced "AI QA on AI" capabilities, establishing automated assessment parameters and closed‑loop feedback systems that empower conversational AI to continuously learn and self‑correct.
• Scale Automated Assessments: Design the systems that allow our automated QA platform to keep pace with rapid coverage expansion, ensuring quality assurance checks remain highly consistent, accurate, and scalable across a vast library of complex customer intents and tasks.

Who You Are

• Experienced Product Leader: You have successfully shipped complex data platforms or cloud‑scale conversational applications and possess a strong foundational knowledge of—or a deep passion for—LLM evaluation pipelines.
• Strategic Systems‑Thinker: You comfortably orchestrate alignment, manage complex technical dependencies, and navigate the challenges of working across high‑velocity, cross‑functional platform and business teams.

Basic Qualifications

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
  • Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems) or Business/Marketing
  • Bachelor’s degree in any field and at least 4 years of Product Management experience

Preferred Qualifications

• Experience translating business strategy and analysis into consumer‑facing digital products.
• Proficient in building and scaling cloud‑based product platforms and data pipelines.

Compensation & Benefits

Salaries range by location (example ranges provided below). This role qualifies for performance‑based incentive compensation and a comprehensive benefits package covering health, financial, and other wellness programs.

• McLean, VA: $200,700 – $229,100 (Senior Manager) / $164,800 – $188,100 (Manager)
• New York, NY: $219,000 – $249,900 (Senior Manager) / $179,700 – $205,100 (Manager)
• Richmond, VA: $182,500 – $208,300 (Senior Manager) / $149,800 – $171,000 (Manager)

Equal Opportunity Employer

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with all applicable federal, state, and local laws.

This role is expected to accept applications for a minimum of 5 business days. No agencies, please.