Product Manager, AI-Driven Frontline Coaching

Information Technology Senior Management Forum; McLean (VA); On-site; USD 165,000 - 188,000; Full time

Job summary

Capital One seeks a tech-forward Product Manager to direct strategy for frontline coaching and agent empowerment on the quality assurance platform. You will drive just-in-time workflows and AI-enabled insights for 22,000+ agents and 2,000 managers across multiple lines of business.

Lead cross-functional teams to deliver targeted coaching, performance feedback, and enhanced platform UX, aligning quality standards with accountability.

Qualifications

• Bachelor's or Master's Degree in a quantitative field or related degree before start date.
• 3+ years of Product Management experience in lieu of degree if applicable.

Responsibilities

• Transform frontline coaching with just-in-time workflows and post‑MVP roadmap.
• Run experiments with AI-driven solutions to surface root causes and guidance.
• Integrate Agent Scorecards to unify cross-LOB performance evaluations.
• Collaborate with Design/Engineering to improve web workflows and UX.

Skills

Agent coaching

AI for servicing

Cross-functional leadership

Quality assurance

Education

Bachelor's or Master's Degree in a quantitative field

Job description

Capital One seeks a tech-forward Product Manager to direct strategy for frontline coaching and agent empowerment on the quality assurance platform. You will drive just-in-time workflows and AI-enabled insights for 22,000+ agents and 2,000 managers across multiple lines of business.

Lead cross-functional teams to deliver targeted coaching, performance feedback, and enhanced platform UX, aligning quality standards with accountability.