Senior Product Manager, Back-Office Servicing & AI

Capital One; Richmond (VA); In loco; USD 183.000 - 208.000; Tempo pieno

Descrizione del lavoro

Capital One is seeking a Senior Product Manager to lead the SCRA and Specialty Operations domains, overseeing two product managers and multiple cross-functional teams. You will set multi-year strategy to automate back-office servicing with AI and cloud data, improving agent productivity and customer outcomes.

You will partner with Risk, Legal, Compliance, and Operations to ensure compliant, well-governed, scalable experiences. The role emphasizes customer empathy and operational excellence.

Competenze

• Bachelor's or Master's in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or related quantitative field)
• Bachelor's degree in any field and at least 4 years of Product Management experience
• Experience translating business strategy and analysis into consumer facing digital products

Mansioni

• Lead and grow two product managers owning critical back-office servicing workflows
• Set and deliver a multi-year roadmap to automate back-office operations using AI and cloud data
• Own the end-to-end customer and agent experience for regulatory and specialty programs, and expand capabilities like SCRA across more lines of business
• Partner with Risk, Legal, Compliance, and Operations so every experience is compliant, well-governed, and built to scale
• Replace manual agent tasks with intelligent automation, freeing agents for higher-value customer work
• Configure and ship user-centric servicing experiences on our existing enterprise platforms

Formazione

Bachelor's or Master's degree in a quantitative field

Descrizione del lavoro

Capital One is seeking a Senior Product Manager to lead the SCRA and Specialty Operations domains, overseeing two product managers and multiple cross-functional teams. You will set multi-year strategy to automate back-office servicing with AI and cloud data, improving agent productivity and customer outcomes.

You will partner with Risk, Legal, Compliance, and Operations to ensure compliant, well-governed, scalable experiences. The role emphasizes customer empathy and operational excellence.