Senior Product Manager (Applied AI)

Housecall Pro; United States; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Remote-first

Office options in San Diego & Denver

Healthcare coverage DAY 1

6 paid holidays

Career development

Wellness programs

401k plan

Paid parental leave

Job summary

Housecall Pro is seeking a Senior Product Manager I to lead AI-powered experiences for home service professionals. You will drive strategy, partner with Engineering, Design, Marketing, Data, and AI teams, and own problems from discovery through launch.

You will shape model behavior and ensure measurable business impact. You will leverage customer feedback, product data, and AI performance to make high-impact decisions and continuously improve outcomes for our Pros.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of product management with AI-focused exposure.
• Experience defining metrics, adoption funnels, and feedback loops.
• Proven ability to lead cross-functional product initiatives from concept to launch.

Responsibilities

• Drive product strategy and execution for AI-powered experiences for home service pros.
• Partner with Engineering, Design, Marketing, Strategy, Data, and AI teams to shape the roadmap.
• Own customer problems from discovery through launch and iteration.
• Lead roadmap development, backlog prioritization, and sprint planning.
• Define KPIs, measure product health, and monitor AI system performance.
• Collaborate to validate solutions and drive cross-functional priorities.
• Guide model behavior, context handling, data quality, latency, and safety.

Skills

Customer empathy

Product analytics

5+ years product management

Product metrics & evaluations

Agile development

AI product concepts

Cross-functional leadership

Communication with technical/non-tech

Problem solving

Technical curiosity

Strategy & roadmap

Experience with AI tools/automation

Education

Bachelor’s degree in a related field or equivalent work experience

Tools

Amplitude

Segment

Braze

LaunchDarkly

Job description

• As a Senior Product Manager I, you drive product strategy and execution for AI-powered experiences that help home service professionals run better businesses. You identify high-value Pro workflows, translate them into useful AI product experiences, and deliver measurable customer and business impact
• You partner with Engineering, Design, Product Marketing, Strategy, Operations, Data, and AI platform partners to shape the vision and roadmap for Applied AI at HCP. You own customer problems from discovery through launch and iteration, applying strong judgment to determine when AI should assist, recommend, draft, automate, or stay out of the way
• You use customer feedback, business inputs, product data, and AI system performance to make high-impact product decisions and continuously improve outcomes for our Pros
• Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
• Define product vision, strategy, and roadmap for Applied AI experiences by aligning market opportunities, business goals, Pro needs, and emerging AI capabilities
• Deeply understand Pro workflows including booking, scheduling, dispatching, customer communication, estimates, payments, follow-up, team coordination, coaching, and business insights to identify where AI creates meaningful leverage
• Conduct market research, analyze competitive trends, synthesize customer feedback, and translate ambiguous customer problems into clear product requirements, prototypes, evaluation plans, and production-ready experiences
• Collaborate with Engineering, Design, Product Marketing, Data, Strategy, Operations, and AI platform partners to validate solutions, influence cross-functional priorities, and drive product and commercial outcomes
• Partner with technical teams to shape model behavior, context, retrieval, tool use, data quality, reliability, latency, cost, safety, and system constraints while making practical tradeoffs that maintain delivery momentum
• Guide user flows, interaction patterns, and wireframes for AI-powered experiences, including moments where Pros need transparency, control, confirmation, or an easy way to correct the system
• Lead roadmap development, backlog prioritization, sprint planning, and product execution across distributed teams while resolving friction points and maintaining alignment around the highest-impact opportunities
• Establish key performance indicators, adoption metrics, evaluation frameworks, quality measures, and reporting systems that measure product health, customer trust, system performance, and business impact
• Drive coordinated feature launches with Marketing, Sales, Customer Success, Support, and Operations, then monitor adoption and use qualitative and quantitative feedback to continuously improve the product
• Build feedback loops across product analytics, customer conversations, explicit user feedback, support and sales signals, and system performance data to accelerate learning and improve AI experiences over time

Benefits

• Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
• Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
• Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
• Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
• Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
• Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
• Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 1 0 1 series.
• Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
• Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
• Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
• Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
• Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.

• You bring deep customer empathy, analytical rigor, technical curiosity, and strong design instincts to products where model behavior, context, quality, and trust directly shape the user experience
• Experience with product analytics and growth stack tools (i.e. Amplitude, Segment, Braze, LaunchDarkly…)
• 5+ years of product management experience, including a proven track record of leading high-impact product initiatives from concept through launch and iteration
• Experience defining product metrics, evaluations, quality measures, adoption funnels, and feedback loops for products where success depends on both user behavior and system performance
• Expertise in agile development, product strategy, product lifecycle management, user experience principles, and product analytics
• Bachelor’s degree in a related field or equivalent work experience
• Experience building AI-powered products, automation, assistants, copilots, agents, search, recommendation systems, workflow software, or other technically complex products
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation
• Technical fluency with AI product concepts including large language model capabilities and constraints, model behavior, retrieval, tool use, evaluation, reliability, latency, cost, and safety
• Ability to operate effectively at strategic and tactical levels, moving fluidly from product vision and portfolio priorities to requirements, prototype feedback, launch readiness, and post-launch iteration
• Personal resilience to learn from scratch, and successfully thrive in ambiguity
• Deep customer obsession and motivation to understand the practical realities of helping Pros save time, grow profitably, and deliver excellent service
• Excellent problem-solving, organizational, and analytical skills within a metrics-driven, fast-paced environment
• Clear communication with technical and non-technical audiences that creates alignment across Engineering, Design, Data, Go-to-Market, Operations, and leadership
• Strong product and design judgment that makes powerful technology feel simple, useful, trustworthy, and respectful of the user’s workflow
• A multi-dimensional background with a breadth of cross-functional interests or depth of specialized mastery
• Hands-on curiosity with AI tools and emerging capabilities while remaining grounded in customer outcomes rather than novelty