Product Manager (Recurring Jobs, Service Plans)

Housecall Pro; United States; À distance; USD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Healthcare coverage

Remote-first culture

Equity opportunities

Paid time off

Résumé du poste

Housecall Pro is seeking a Product Manager II to own the Recurring Jobs and Service Plans area. You will lead customer discovery, strategy, and go-to-market planning, shaping products that help Pros manage recurring services and revenue.

You'll partner with Engineering, Design, Data, Marketing and Operations to deliver measurable outcomes and iterate based on data. A strong focus on payments, billing flows, and memberships will guide cross-functional work.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Experience with product analytics, experimentation and customer engagement tools.
• Understanding of recurring billing and subscription lifecycle considerations.
• Ability to drive complex cross-functional product work from discovery through launch.
• Experience with payments, subscription billing, service plans, memberships, or recurring products.

Responsabilités

• Drive key product objectives for Recurring Jobs and Service Plans.
• Partner with cross-functional teams from discovery to launch, measurement, and iteration.
• Translate insights into a focused roadmap with measurable success metrics.
• Collaborate on defining requirements, flows, and technical tradeoffs.
• Execute product plans through planning, launch, learning, and iteration.
• Communicate direction and tradeoffs clearly to stakeholders.

Connaissances

Product analytics

Experimentation

Customer engagement tools

Payments & subscriptions

Agile development

Cross-functional collaboration

Product discovery

Data-driven decisions

Formation

Bachelor's degree or equivalent

Outils

Amplitude

Segment

Braze

LaunchDarkly

Description du poste

• As a Product Manager II, you drive key product objectives for HCP's Recurring Jobs and Service Plans product area, helping Pros build lasting customer relationships and generate more predictable revenue for their businesses. You identify and prioritize opportunities that make it easier for Pros to create, sell, manage, bill for, and deliver recurring services
• As a Product Manager II, you partner closely with Engineering, Design, Data, Product Marketing, and Product Operations to lead product work from customer discovery and strategy through launch, measurement, and iteration
• You translate customer and business insights into a focused roadmap, define meaningful measures of success, and balance customer experience, commercial outcomes, and technical considerations
• You bring strong product judgment and experience with payments, subscription billing, service plans, memberships, or recurring and loyalty products to solve complex customer problems and independently drive cross-functional work forward
• Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
• Identify market opportunities and define product vision and strategy for Recurring Jobs and Service Plans
• Conduct customer interviews, surveys, competitive research, and product discovery to deeply understand Pro needs and market opportunities
• Analyze customer behavior, product performance, and business data to prioritize opportunities and measure impact
• Develop and maintain a focused product roadmap aligned with customer needs, business goals, and product strategy
• Partner with Engineering, Design, Data, Product Marketing, and Product Operations to develop, validate, and refine compelling solutions
• Collaborate with Design and Engineering to define product requirements, user flows, technical considerations, and tradeoffs
• Drive product execution from planning through launch, measurement, learning, and ongoing iteration
• Communicate product direction, priorities, decisions, insights, and tradeoffs clearly to cross-functional stakeholders

Benefits

• Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
• Competitive pay and equity opportunities: Housecall Pro offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
• Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
• Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
• Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
• Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
• Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
• Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
• Mental health: Housecall Pro's monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
• Office setup: Housecall Pro provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
• Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
• Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.

Ability to consistently work Eastern Time hours to support collaboration with the squad and cross-functional partnersBachelor's degree in a related field or equivalent work experienceExperience with product analytics, experimentation, and customer engagement tools (i.e. Amplitude, Segment, Braze, LaunchDarkly)Understanding of recurring billing and subscription lifecycle considerations such as billing experiences, plan management, customer retention, and ongoing service relationshipsDemonstrated ability to independently drive complex cross-functional product work from discovery and requirements definition through launch and iterationExperience with payments, subscription billing, service plans, memberships, or recurring and loyalty productsDemonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputsStrong knowledge of Product Management methodologies, user experience (UX) principles, product discovery, experimentation, and agile development practices5+ years of experience in product management or a closely related product disciplineAbility to move between product strategy and hands-on execution while effectively navigating competing priorities and ambiguityCuriosity, adaptability, and the ability to quickly learn new customer, product, and technical domainsStrong analytical and problem-solving skills with a track record of using customer research, product data, and business insights to inform decisionsExceptional breadth of interest shown through tangible, self-initiated ventures or deep community involvement; you love trying new things and may possess a demonstrated history of successfully pivoting or starting over in life and workDeep customer empathy and strong instincts for creating intuitive user experiences