Senior Product Manager, Amenity Services & Data Strategy

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Manager for Amenity Services in New York to lead end-to-end delivery of hospitality and workplace experiences.

You will blend physical services with digital tools, partnering with technology, operations, and design to create scalable, data-informed products that improve employee and guest satisfaction. The role emphasizes developing a data strategy, cataloguing sources, and building a plan to ingest, transform, and visualize data to inform decisions and

Qualifications

• 5+ years of experience in product management, management consulting, or operations.
• Experience leading product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management with data analytics.
• Strong storytelling and presentation skills with the ability to build strategic narratives and communicate clearly.
• Demonstrated experience collaborating with cross-functional teams across operations, design, technology, and analytics to deliver complex initiatives.
• Familiarity with JIRA, Confluence, and analytics or data visualization tools for product tracking and reporting.
• Excellent relationship management and ability to influence in a matrixed, global organization.

Responsibilities

• Develop a product strategy and vision that delivers measurable value to customers by integrating data, feedback, and market research.
• Own, maintain, and evolve the product backlog to support roadmap, value proposition, and delivery commitments.
• Shape the roadmap for one or more amenity service lines with strategy, goals, and outcomes.
• Collaborate with design, technology, and operations to translate needs into clear requirements, pilots, and launches.
• Build metrics framework to track cost, adoption, satisfaction, and operational impact; use data to guide iterations.
• Lead initial data strategy for amenity services, mapping data sources across lines and vendors.
• Benchmark and ideate new concepts drawing from hospitality and service design.
• Create compelling narratives to align partners and leaders around priorities and outcomes.
• Support delivery and rollout of new tools and experiences across regions and teams.

Skills

Product management

Data analytics

Storytelling

Cross-functional teamwork

Stakeholder influence

Tools

JIRA

Confluence

Job description

JPMorgan Chase & Co. is seeking a Product Manager for Amenity Services in New York to lead end-to-end delivery of hospitality and workplace experiences.

You will blend physical services with digital tools, partnering with technology, operations, and design to create scalable, data-informed products that improve employee and guest satisfaction. The role emphasizes developing a data strategy, cataloguing sources, and building a plan to ingest, transform, and visualize data to inform decisions and