Amenity Services Strategy & Analytics Lead

J.P. Morgan; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking an Amenity Services Program Manager to lead data-driven hospitality operations at the 270 Park Avenue headquarters. You will synthesize operational data, create executive-ready analyses, and partner with vendor teams and internal stakeholders to drive capital projects and service improvements.

You will shape reporting, optimize performance, and craft business cases across four amenity functions, delivering world-class client and employee experiences in a high-visibility

Qualifications

• Strategic leader with hospitality operations and vendor management experience.
• Data-driven with ability to translate operational data into insights for leadership.
• Experience leading cross-functional projects and reporting to senior forums.

Responsibilities

• Lead data-driven business cases and executive presentations for decisions and capital projects.
• Establish dashboards and recurring reporting cadences for key metrics.
• Own data and reporting for amenity functions including room utilization and POS.
• Identify risks, provide options with financial impact assessments, and plan improvements.
• Ensure vendor deliverables, data accuracy, and SLA adherence.
• Coordinate with vendor partners and internal customers to meet KPIs.
• Manage budgets and drive innovation in food, menu, and technology.
• Collaborate with stakeholders to refine reporting and analytics strategy.

Skills

Vendor management

Data analytics

Stakeholder collaboration

Budget management

Strategic leadership

Hospitality operations

Excel

PowerPoint

Education

Bachelor's degree preferred

Tools

EMS

Data platforms

Job description

JPMorgan Chase is seeking an Amenity Services Program Manager to lead data-driven hospitality operations at the 270 Park Avenue headquarters. You will synthesize operational data, create executive-ready analyses, and partner with vendor teams and internal stakeholders to drive capital projects and service improvements.

You will shape reporting, optimize performance, and craft business cases across four amenity functions, delivering world-class client and employee experiences in a high-visibility