Senior Product Manager, AI-Driven Platform

Kustomer; New York (NY); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

competitive salaries and stock options

100% healthcare coverage

401K

WiFi and Mobile reimbursement

generous vacation policy

pension

supplemental health insurance

other perks

Job summary

Kustomer is seeking a Senior Product Manager to lead our core Platform initiatives. You will translate user feedback from customers, marketing, sales, and support into a clear product roadmap for engineering to execute.

You will own features end-to-end, guiding strategy, collaboration, and delivery while focusing on customer outcomes. The role emphasizes ownership, clear communication, and a data-driven approach in a fast-growing, AI-enabled CRM platform.

Qualifications

• 5+ years of product management experience building platform products.
• Degree in a technical or related field, or equivalent professional experience.
• Experience with AI and applying AI in day-to-day work.
• Able to navigate ambiguous problems and propose clear solutions.
• Strong design sense and customer focus.
• Ownership mindset for multiple large projects.
• Concise communication across diverse audiences.
• Data-driven mindset; measure impact on customers.
• Eagerness to learn new technologies and trends.
• Proficient with Cursor and Claude Code; familiar with GitHub.
• CX / CRM domain knowledge is a plus.

Responsibilities

• Own and execute product strategy and roadmap for features.
• Collaborate with engineering, design, marketing, and sales.
• Incorporate customer insights and market trends into decisions.
• Oversee end-to-end product development lifecycle.
• Serve as liaison between senior leadership and product teams.

Skills

Product management

AI experience

Cross-functional collaboration

Customer focus

Ownership

Communication

GitHub familiarity

Cursor/Claude Code

CRM knowledge

Education

Bachelor's degree in technical field

Tools

GitHub

Job description

Kustomer is seeking a Senior Product Manager to lead our core Platform initiatives. You will translate user feedback from customers, marketing, sales, and support into a clear product roadmap for engineering to execute.

You will own features end-to-end, guiding strategy, collaboration, and delivery while focusing on customer outcomes. The role emphasizes ownership, clear communication, and a data-driven approach in a fast-growing, AI-enabled CRM platform.