Senior Product Manager, AI-Driven Patient CRM

OpenLoop Health, Inc.; United States; On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

Flexible PTO

401(k) match

Life & Pet insurance

Job summary

OpenLoop Health is seeking a Staff Product Manager to lead patient CRM initiatives and a data-rich platform powering AI-first capabilities. You’ll shape strategy, partnerships, and roadmaps to improve patient outcomes across a growing B2B client base.

As a senior individual contributor, you’ll collaborate with Engineering, Design, and Clinical Operations to deliver scalable platform capabilities and data foundations that enable proactive care, follow-up prioritization, and personalized patient

Qualifications

• 7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products.
• Proven experience building on data-rich product surfaces — CRM, engagement platforms, support workflows, or similar.
• Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history.
• Strong experience building, communicating, and managing product roadmaps across cross-functional teams.
• Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment.

Responsibilities

• Define and drive product strategy for Patient CRM and Patient 360 the context and engagement layer for OpenLoop's existing patient base
• Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations
• Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base
• Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on
• Act as a trusted product advisor to senior leaders across Product, Engineering, and Services

Skills

Product leadership

CRM & patient engagement

AI/ML features

Roadmap planning

Cross-functional collaboration

Ambiguity navigation

Job description

OpenLoop Health is seeking a Staff Product Manager to lead patient CRM initiatives and a data-rich platform powering AI-first capabilities. You’ll shape strategy, partnerships, and roadmaps to improve patient outcomes across a growing B2B client base.

As a senior individual contributor, you’ll collaborate with Engineering, Design, and Clinical Operations to deliver scalable platform capabilities and data foundations that enable proactive care, follow-up prioritization, and personalized patient