Staff Product Manager - Products & Services

OpenLoop; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Flexible PTO

401(k) + Company Match

Life Insurance

Job summary

OpenLoop is seeking a Staff Product Manager to lead data-rich patient CRM initiatives and AI-enabled features. This senior individual contributor role sits at the center of our Patient CRM and Patient 360 teams, shaping how patient history and care signals power AI-first capabilities across OpenLoop's B2B client base.

You will define strategy, build data foundations, and partner with Engineering, Design, and Clinical Operations to deliver platform capabilities that scale patient engagement and

Qualifications

• 7+ years of product management experience, with ownership of patient-facing, consumer-facing, or CRM-adjacent products.
• Experience building data-rich product surfaces - CRM, engagement platforms, or similar.
• Experience integrating or building AI/ML-powered features grounded in structured product context or user history.
• Strong experience building, communicating, and managing product roadmaps across cross-functional teams.
• Ability to navigate ambiguity and set priorities in a fast-moving environment.

Responsibilities

• Define and drive product strategy for Patient CRM and Patient 360 as the engagement layer for OpenLoop's patient base.
• Build data and context foundations powering AI-first features like follow-up prioritization and care-journey recommendations.
• Partner with Engineering, Design, and Clinical Operations to ship platform capabilities across OpenLoop's B2B client base.
• Develop and manage a roadmap balancing near-term retention with long-term data quality and AI capability investments.
• Act as a trusted product advisor to senior leaders across Product, Engineering, and Services.

Skills

Product management

CRM

AI/ML features

Roadmap management

Cross-functional collaboration

Job description

About OpenLoop

OpenLoop was co-founded by CEO, Dr. Jon Lensing, and COO, Christian Williams, with the vision to bring care anywhere. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive array of specialties, in all 50 states.

About The Role

As a Staff Product Manager at OpenLoop Health, you will operate as a senior individual contributor with broad strategic influence across the Product & Services organization. This role sits at the center of our Patient CRM and Patient 360 teams, the context engine for OpenLoop's existing patient base.

As Launchpad accelerates new customer onboarding, Patient CRM is the product surface that ensures those patients stay engaged, supported, and progressing through their care journey.

This is a data-rich, AI-forward product role. You'll define how patient history, support workflows, and care-journey signals are structured and surfaced to power AI-first capabilities: follow-up prioritization, winback flows, proactive support, and care-journey recommendations.

This role is ideal for a product leader who cares deeply about patient outcomes, thrives in ambiguous data-rich environments, and understands that durable AI products are built on the quality of the information underneath them.

What You'll Do

• Define and drive product strategy for Patient CRM and Patient 360 the context and engagement layer for OpenLoop's existing patient base
• Build the data and context foundation that powers AI-first features: follow-up prioritization, winback campaigns, proactive support workflows, and care-journey recommendations
• Partner closely with Engineering, Design, and Clinical Operations to ship platform capabilities that scale across OpenLoop's B2B client base
• Develop and manage a roadmap that balances near-term patient retention outcomes with the long-term investment in patient context and data quality that AI capabilities depend on
• Act as a trusted product advisor to senior leaders across Product, Engineering, and Services

Required Qualifications

• 7+ years of product management experience, with demonstrated ownership of patient-facing, consumer-facing, or CRM-adjacent products
• Proven experience building on data-rich product surfaces - CRM, engagement platforms, support workflows, or similar
• Demonstrated experience integrating or building AI/ML-powered features grounded in structured product context or user history
• Strong experience building, communicating, and managing product roadmaps across cross-functional teams
• Demonstrated ability to navigate ambiguity and make sound prioritization decisions in a fast-moving environment

Preferred Qualifications

• Experience in healthcare, health tech, digital pharmacy, or other regulated industries
• Familiarity with virtual care, telehealth platforms, or patient-facing care delivery workflows
• Understanding of healthcare data standards, patient identity, or multi-tenant data architecture
• Experience with patient retention, care-gap closure, or support workflow automation

Our Benefits

In addition, for salaried positions you would also be eligible for:

• Medical, Dental, and Vision plans
• Flexible Spending/Health Savings Accounts
• Flexible PTO
• 401(k) + Company Match
• Life Insurance, Pet insurance, and more

Our Company

We have a relatively flat organizational structure here at OpenLoop. Everyone is encouraged to bring ideas to the table and make things happen. This fits in well with our core values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work.

Sound like a good fit? We’d love to meet you.