Senior Product Manager, AI-Driven MDR Tools (Remote)

CrowdStrike Inc.; Phoenix (AZ); Teletrabalho; USD 125 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Market compensation

Wellness programs

Vacation and holidays

Parental leaves

Professional development

Employee networks

Office culture

Great Place to Work

Resumo da oferta

CrowdStrike Inc. is seeking an experienced Senior Product Manager to lead the strategy and roadmap for Falcon Complete's internal tooling, including AI-native investigation and triage, ticketing, and the analyst workbench.

You will collaborate with SOC leadership and engineers to align the internal capabilities with CrowdStrike’s broader Falcon Complete vision. The role emphasizes working with security operations stakeholders, delivering scalable tooling, and measuring impact on analyst

Qualificações

• 5+ years of product management experience, ideally with exposure to security operations, MDR/SOC tooling, case management systems, or other internal/operational platforms.
• Strong understanding of security operations workflows, detection triage, investigation, and incident response, and what makes tooling effective for analysts working at scale.
• Experience partnering with internal, operationally-focused stakeholders to define and prioritize a roadmap.
• Excellent communication skills, both verbal and written, with the ability to translate operational needs into clear product requirements for engineering and leadership.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.
• Track record of planning short- and long-term technology direction in a collaborative fashion, gaining consensus and buy-in from key stakeholders.

Responsabilidades

• Define and drive the product strategy, roadmap and delivery for Falcon Complete's internal tooling, including AI-native investigation and triage, ticketing/case management, and the analyst workbench, in coordination with the Global Senior Manager, Product Management for Falcon Complete and senior leadership to ensure alignment with overall Falcon Complete product strategy
• Partner closely with Falcon Complete operations leaders and analysts to deeply understand their day-to-day workflows, pain points, and unmet needs, and translate them into clear product requirements
• Act as the product leader for initiatives that apply AI and automation to reduce analyst cycles, accelerate investigation and response times, and improve consistency of service delivery
• Partner with engineering to prioritize, build, and ship features that improve detection triage, case workflows, operational reporting, and customer experiences
• Define and track metrics that demonstrate the impact of tooling improvements on analyst productivity, response time, and customer outcomes
• Engage with Falcon Complete operations, support, and other internal stakeholders to gather feedback on recent releases and shape future direction
• Work on a team of high-performing professionals in a highly collaborative environment

Conhecimentos

Product management

Security operations

MDR tooling

AI technologies

Stakeholder collaboration

Ferramentas

Ticketing systems

Case management platforms

Analyst workbench

Internal tooling

Descrição da oferta de emprego

CrowdStrike Inc. is seeking an experienced Senior Product Manager to lead the strategy and roadmap for Falcon Complete's internal tooling, including AI-native investigation and triage, ticketing, and the analyst workbench.

You will collaborate with SOC leadership and engineers to align the internal capabilities with CrowdStrike’s broader Falcon Complete vision. The role emphasizes working with security operations stakeholders, delivering scalable tooling, and measuring impact on analyst