Senior Product Manager, Falcon Complete — Remote MDR Tools

CrowdStrike Inc.; Santa Fe (NM); Remote; USD 125,000 - 180,000; Full time

Benefits offered by this job

Market-leading compensation

Wellness programs

Generous vacation & holidays

Paid parental & adoption leaves

Professional development

Employee networks

Office amenities

Great Place to Work Certified

Job summary

CrowdStrike is seeking a seasoned Senior Product Manager to lead the strategy and roadmap for Falcon Complete's internal platforms, including AI-powered investigation and triage tooling, ticketing and case management, and the analyst workbench. You will align with senior leadership to optimize 24/7 MDR operations and drive impact across security analysts and engineers.

This role emphasizes collaboration with SOC teams, engineering, and data science to balance rapid delivery with durable product

Qualifications

• 5+ years of product management experience in security operations or MDR/SOC tooling.
• Ability to translate SOC workflows into clear product requirements for engineering and leadership.
• Proven experience using AI/ML to improve decision-making and workflows.

Responsibilities

• Define and drive the product strategy and roadmap for Falcon Complete's internal tooling.
• Collaborate with operations leaders to translate day-to-day workflows into requirements.
• Lead AI-enabled initiatives to reduce analyst cycles and improve response times.
• Prioritize features with engineering to enhance triage, case workflows, and reporting.
• Define metrics showing tooling impact on analyst productivity and customer outcomes.
• Gather feedback from internal stakeholders to shape future direction.
• Work in a collaborative, high-performing team environment.

Skills

Security ops

MDR/SOC tooling

Stakeholder mgmt

AI/ML tooling

Product strategy

Cross-functional

Tools

Case management tools

Ticketing systems

Analytics tooling

Job description

CrowdStrike is seeking a seasoned Senior Product Manager to lead the strategy and roadmap for Falcon Complete's internal platforms, including AI-powered investigation and triage tooling, ticketing and case management, and the analyst workbench. You will align with senior leadership to optimize 24/7 MDR operations and drive impact across security analysts and engineers.

This role emphasizes collaboration with SOC teams, engineering, and data science to balance rapid delivery with durable product