Senior Product Leader — GenCloud & IVR

Automatic Data Processing, Inc.; Norfolk (VA); On-site; USD 107,000 - 264,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short- and Long-Term Disability

Charitable Contribution Match

Holidays

Personal Days & Vacation

Paid Volunteer Time Off

Job summary

Automatic Data Processing, Inc. (ADP) is seeking a Senior Manager, Product Management to lead a team responsible for the strategy, roadmap, and enhancements of GenesysCloud and IVR capabilities.

You will partner with stakeholders to identify needs, gather requirements, prioritize backlogs, and drive execution across multiple lines of business. The ideal candidate has 8+ years in Product Management, hands-on GenesysCloud experience, and a track record of turning stakeholder needs into scalable

Qualifications

• Bachelor's degree or equivalent.
• 8+ years of Product Management experience.
• Experience leading Product Managers or Product Owners.
• Hands-on experience with GenesysCloud (GenCloud).
• Experience supporting IVR, voice automation, self-service, or contact center technologies.
• Strong backlog management and roadmap ownership experience.
• Proven ability to gather requirements and influence stakeholders across the organization.
• Experience working within Agile environments.

Responsibilities

• Lead and develop a team of Product Managers.
• Own backlog prioritization and roadmap planning for GenesysCloud and IVR-related products.
• Partner with internal stakeholders to gather enhancement requests and business requirements.
• Translate business needs into clear product requirements and user stories.
• Drive prioritization decisions based on business impact and strategic goals.
• Collaborate with technology, operations, and customer experience teams to deliver product enhancements.
• Communicate roadmap priorities, tradeoffs, and outcomes to stakeholders and leadership.
• Monitor product performance and identify opportunities for continuous improvement.

Skills

Product management leadership

Backlog management

Roadmap ownership

Stakeholder influence

Agile methodologies

Requirements gathering

Team development

Education

Bachelor's degree or equivalent

Tools

GenesysCloud (GenCloud)

Job description

Automatic Data Processing, Inc. (ADP) is seeking a Senior Manager, Product Management to lead a team responsible for the strategy, roadmap, and enhancements of GenesysCloud and IVR capabilities.

You will partner with stakeholders to identify needs, gather requirements, prioritize backlogs, and drive execution across multiple lines of business. The ideal candidate has 8+ years in Product Management, hands-on GenesysCloud experience, and a track record of turning stakeholder needs into scalable