Senior Product Lead, GenCloud & IVR

Automatic Data Processing, Inc.; Roseland (NJ); Hybrid; USD 107,000 - 264,000; Full time

Job summary

ADP is hiring a Senior Manager, Product Management to lead a team responsible for the strategy, roadmap, and enhancement delivery of GenesysCloud and IVR capabilities. The leader will partner with internal stakeholders to identify business needs, gather requirements, prioritize backlogs, and drive execution across multiple lines of business.

The ideal candidate has 8+ years in Product Management, experience leading Product Managers, hands-on GenesysCloud experience, and expertise in IVR/voice

Qualifications

• Bachelor's degree OR equivalent.
• 8+ years of Product Management experience.
• Experience leading Product Managers or Product Owners.
• Hands-on experience with GenesysCloud (GenCloud).
• Experience supporting IVR, voice automation, self-service, or contact center technologies.
• Strong backlog management and roadmap ownership experience.
• Proven ability to gather requirements and influence stakeholders across the organization.
• Experience working within Agile environments.

Responsibilities

• Lead and develop a team of Product Managers.
• Own backlog prioritization and roadmap planning for GenesysCloud and IVR-related products.
• Partner with internal stakeholders to gather enhancement requests and business requirements.
• Translate business needs into clear product requirements and user stories.
• Drive prioritization decisions based on business impact and strategic goals.
• Collaborate with technology, operations, and customer experience teams to deliver product enhancements.
• Communicate roadmap priorities, tradeoffs, and outcomes to stakeholders and leadership.
• Monitor product performance and identify opportunities for continuous improvement.

Skills

Product management

People leadership

GenesysCloud

IVR

Backlog management

Roadmap ownership

Agile

Education

Bachelor's degree or equivalent

Tools

GenesysCloud (GenCloud)

Job description

ADP is hiring a Senior Manager, Product Management to lead a team responsible for the strategy, roadmap, and enhancement delivery of GenesysCloud and IVR capabilities. The leader will partner with internal stakeholders to identify business needs, gather requirements, prioritize backlogs, and drive execution across multiple lines of business.

The ideal candidate has 8+ years in Product Management, experience leading Product Managers, hands-on GenesysCloud experience, and expertise in IVR/voice