Sr Manager Product Management - GenCloud

ADP; Norfolk (VA); On-site; USD 107,000 - 264,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Matched Retirement Savings

Wellness Program

Paid time off

Job summary

ADP is seeking a Senior Manager, Product Management to lead a team responsible for the strategy, roadmap, and delivery of GenesysCloud and IVR capabilities. This role partners with internal stakeholders to identify business needs, gather requirements, prioritize product backlogs, and drive execution across multiple lines of business.

You will mentor Product Managers, own backlog and roadmap, translate business needs into clear requirements, and collaborate with technology, operations, and

Qualifications

• Bachelor's degree or equivalent in a related field.
• 8+ years of Product Management experience.
• Experience leading Product Managers or Product Owners.
• Hands-on experience with GenesysCloud (GenCloud).
• Experience supporting IVR, voice automation, self-service, or contact center technologies.
• Strong backlog management and roadmap ownership experience.
• Proven ability to gather requirements and influence stakeholders across the organization.
• Experience working within Agile environments.

Responsibilities

• Lead and develop a team of Product Managers.
• Own backlog prioritization and roadmap planning for GenesysCloud and IVR-related products.
• Partner with internal stakeholders to gather enhancement requests and business requirements.
• Translate business needs into clear product requirements and user stories.
• Drive prioritization decisions based on business impact and strategic goals.
• Collaborate with technology, operations, and customer experience teams to deliver product enhancements.
• Communicate roadmap priorities, tradeoffs, and outcomes to stakeholders and leadership. Monitor product performance and identify opportunities for continuous improvement.

Skills

Lead PMs

Backlog management

Agile experience

Stakeholder influence

Education

Bachelor's degree or equivalent

Tools

GenesysCloud (GenCloud)

Job description

ADP is hiring a Senior Manager, Product Management (GenCloud).

• Are you inspired by transformation and making an impact on the lives of millions of people every day, even when it's messy?
• Are you empathic to client needs, your team, and internal partners to drive success while making hard calls and bold moves?
• Have you taken products from concept to commercialization using the latest technology and achieved market success?

Well, this may be the role for you. Ready to make your mark?

We are seeking a Senior Manager, Product Management to lead a team of Product Managers responsible for the strategy, roadmap, and enhancement delivery of our GenesysCloud and IVR capabilities. This leader will partner closely with internal stakeholders to identify business needs, gather requirements, prioritize product backlogs, and drive execution across multiple lines of business.

The ideal candidate brings experience leading Product Management teams, managing voice automation or contact center products, and translating stakeholder needs into scalable product solutions.

What You’ll Do

Learn more about ADP at jobs.adp.com

Here’s What You Can Expect On a Typical Day

• Lead and develop a team of Product Managers
• Own backlog prioritization and roadmap planning for GenesysCloud and IVR-related products
• Partner with internal stakeholders to gather enhancement requests and business requirements
• Translate business needs into clear product requirements and user stories
• Drive prioritization decisions based on business impact and strategic goals
• Collaborate with technology, operations, and customer experience teams to deliver product enhancements
• Communicate roadmap priorities, tradeoffs, and outcomes to stakeholders and leadershipMoniter product performance and identify opportunities for continuous improvement

To Succeed In This Role

• You’ll have a Bachelor's degree OR equivalent.
• 8+ years of Product Management experience
• Experience leading Product Managers or Product Owners
• Hands‑on experience with GenesysCloud (GenCloud)
• Experience supporting IVR, voice automation, self‑service, or contact center technologies
• Strong backlog management and roadmap ownership experience
• Proven ability to gather requirements and influence stakeholders across the organization
• Experience working within Agile environments

What are you waiting for?

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA)

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is USD $107,400.00 - USD $264,300.00 / Year*

• Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.