Senior Product Manager — GenCloud & IVR Solutions

ADP; Norfolk (VA); On-site; USD 107,000 - 264,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Matched Retirement Savings

Wellness Program

Paid time off

Job summary

ADP is seeking a Senior Manager, Product Management to lead a team responsible for the strategy, roadmap, and delivery of GenesysCloud and IVR capabilities. This role partners with internal stakeholders to identify business needs, gather requirements, prioritize product backlogs, and drive execution across multiple lines of business.

You will mentor Product Managers, own backlog and roadmap, translate business needs into clear requirements, and collaborate with technology, operations, and

Qualifications

• Bachelor's degree or equivalent in a related field.
• 8+ years of Product Management experience.
• Experience leading Product Managers or Product Owners.
• Hands-on experience with GenesysCloud (GenCloud).
• Experience supporting IVR, voice automation, self-service, or contact center technologies.
• Strong backlog management and roadmap ownership experience.
• Proven ability to gather requirements and influence stakeholders across the organization.
• Experience working within Agile environments.

Responsibilities

• Lead and develop a team of Product Managers.
• Own backlog prioritization and roadmap planning for GenesysCloud and IVR-related products.
• Partner with internal stakeholders to gather enhancement requests and business requirements.
• Translate business needs into clear product requirements and user stories.
• Drive prioritization decisions based on business impact and strategic goals.
• Collaborate with technology, operations, and customer experience teams to deliver product enhancements.
• Communicate roadmap priorities, tradeoffs, and outcomes to stakeholders and leadership. Monitor product performance and identify opportunities for continuous improvement.

Skills

Lead PMs

Backlog management

Agile experience

Stakeholder influence

Education

Bachelor's degree or equivalent

Tools

GenesysCloud (GenCloud)

Job description

ADP is seeking a Senior Manager, Product Management to lead a team responsible for the strategy, roadmap, and delivery of GenesysCloud and IVR capabilities. This role partners with internal stakeholders to identify business needs, gather requirements, prioritize product backlogs, and drive execution across multiple lines of business.

You will mentor Product Managers, own backlog and roadmap, translate business needs into clear requirements, and collaborate with technology, operations, and