Senior Product Leader, GenCloud & IVR Solutions

Automatic Data Processing, Inc.

Roseland (NJ)

Hybrid

USD 107,000 - 264,000

Full time

14 days+

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Matching

Wellness Program

Volunteer Time Off

Job summary

ADP is hiring a Senior Manager, Product Management for GenCloud and IVR capabilities in the United States. You will lead a team of Product Managers, shape strategy, and drive delivery across GenesysCloud and IVR products.

The role requires 8+ years in product management, experience leading teams, hands-on GenCloud, and strong collaboration with stakeholders in an Agile environment. Join ADP to transform voice automation for contact center solutions and deliver scalable product solutions that

Qualifications

Bachelor's degree or equivalent required.
8+ years of Product Management experience.
Experience leading Product Managers/Owners.
Hands-on with GenesysCloud (GenCloud) and IVR.
Proven backlog management and roadmap ownership.
Strong ability to gather requirements and influence stakeholders.

Responsibilities

Lead and develop a team of Product Managers.
Own backlog prioritization and roadmap for GenesysCloud and IVR products.
Partner with stakeholders to gather enhancement requests and business requirements.
Translate business needs into clear product requirements and user stories.
Drive prioritization decisions based on business impact and strategic goals.
Collaborate with technology, operations, and customer experience teams to deliver improvements.
Communicate roadmap priorities and outcomes to leadership.
Monitor product performance and identify opportunities for improvement.