Senior Product Leader, Digital Patient Experience

Johnson & Johnson Co.; Titusville (NJ); On-site; USD 122,000 - 213,000; Full time

Job summary

Johnson & Johnson in Titusville, NJ is seeking an Associate Director of Digital Products & Customer Experience to lead the patient and provider digital journey. You will shape product strategy, own the backlog, and collaborate with PECS, technology, marketing, and legal teams to deliver differentiated experiences across websites, apps, and portals.

In this role, you will mentor teams, drive agile execution, and ensure ethical leadership and regulatory compliance while leveraging analytics and

Qualifications

• Bachelor’s degree required in Technology, Business, Marketing, Operations, or related fields.
• 8–10 years of experience in product management, strategy, or UX for customer-facing digital properties.
• Experience in healthcare-related digital products is a plus.

Responsibilities

• Own the product strategy and roadmap for patient and provider digital platforms.
• Manage product backlog, user stories, and release planning in an agile environment.
• Lead cross-functional teams including UX, design, tech, marketing, and sales.
• Develop measurable goals and translate data into product improvements.
• Partner with PECS and technology teams to deliver an inclusive digital experience.

Skills

Product management

Cross-functional collaboration

Analytics

Communication skills

Education

Bachelor’s degree (Technology, Business, Marketing, Operations, or related fields)

Tools

Jira

Asana

Figma

Confluence

Job description

Johnson & Johnson in Titusville, NJ is seeking an Associate Director of Digital Products & Customer Experience to lead the patient and provider digital journey. You will shape product strategy, own the backlog, and collaborate with PECS, technology, marketing, and legal teams to deliver differentiated experiences across websites, apps, and portals.

In this role, you will mentor teams, drive agile execution, and ensure ethical leadership and regulatory compliance while leveraging analytics and