Lead, Digital Patient Experience & Product Strategy

Johnson & Johnson Co.

Hopewell Township (NJ)

On-site

USD 122,000 - 213,000

Full time

6 days ago

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Benefits offered by this job

Long-term incentive program

Vacation – 120 hours/a year

Sick time – 40 hours/a year (Colorado

Sick time – 56 hours/a year (WA)

Job summary

Johnson & Johnson Innovative Medicine is seeking an Associate Director, Digital Products & Customer Experience in Titusville, NJ to lead the digital patient and provider experience across the portfolio. You will own product strategy, backlog, and roadmap, coordinating across PECS, technology, marketing, and legal to deliver a seamless connected experience.

Responsibilities include leading product teams, driving ethical product practices, and leveraging analytics to optimize performance and user

Qualifications

Bachelor’s degree (Technology, Business, Marketing, Operations, or related fields)
8-10 years of experience in product management, product strategy, user experience or visual/UI design for customer-facing digital properties, preferably in the healthcare sector.
Experience within or partnering with the following business organizations: customer service, sales, marketing, payer/access experience, operations, supply chain, analytics.
Strong collaboration skills, with experience in bringing together cross-functional partners in matrixed organizations, presenting ideas, influencing planned outcomes, exhibiting flexibility in changing environments, and leading execution in an agile delivery model.
Ability to exercise due diligence to understand customer needs, identify gaps in product functionality, gather user input and requirements, and influence the product strategy.

Responsibilities

Digital Product Management: Own the management, enhancements, and coordination across teams for patient and provider personalized platforms, define product backlog and release plans.
Product Leadership & Ethics: Lead workstreams to craft a vision for patient & provider experience and drive the product roadmap.
User Experience and Operational Excellence: Use analytics and voice of customer to optimize product performance and plan enhancements.
Measurement & Reporting: Develop measurable goals and socialize performance insights to PECS leadership.
Partnership within PECS: Collaborate with PECS teams to deliver a scalable, inclusive digital patient experience.
Communication and change management: Ensure transparent communication of roadmap progress and changes across stakeholders.
Innovation Scouting: Stay updated on healthcare trends and potential partnerships.
Culture: Foster learning, smart risk-taking, and inclusion.