Digital Products & Patient Experience Lead

Johnson & Johnson Co.; Titusville (NJ); On-site; USD 102,000 - 177,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Paid time off

Job summary

Johnson & Johnson Innovative Medicine is recruiting for a Manager, Digital Products & Customer Experience to be located in Titusville NJ. The role focuses on delivering a patient-centric digital experience across websites, apps, and portals, collaborating with PECS, technology, marketing and other teams.

The role emphasizes a user-first mindset and end-to-end experiences for patients, caregivers, and providers.

Qualifications

• Bachelor's degree in Technology, Business, Marketing, Operations, or related fields.
• 6+ years of experience in product management, strategy, UX or visual/UI design for digital properties.
• Experience partnering with customer service, sales, marketing, payer/access and analytics teams.

Responsibilities

• Lead digital product management within an agile team, shaping strategy and backlog.
• Develop patient journeys and optimize experiences using analytics and feedback.
• Collaborate on product roadmaps, release plans, and stakeholder communications.
• Partner with PECS teams and cross-functional partners to deliver digital experiences.

Skills

Collaboration

Interpersonal skills

Communication

Self-motivation

Healthcare experience

Education

Bachelor's degree

Tools

Jira

Asana

Figma

Confluence

Power BI

Tableau

Looker

Excel

PowerPoint

Job description

Johnson & Johnson Innovative Medicine is recruiting for a Manager, Digital Products & Customer Experience to be located in Titusville NJ. The role focuses on delivering a patient-centric digital experience across websites, apps, and portals, collaborating with PECS, technology, marketing and other teams.

The role emphasizes a user-first mindset and end-to-end experiences for patients, caregivers, and providers.