Manager, Digital Experience & Patient Solutions

Johnson & Johnson Co.; Hopewell Township (NJ); On-site; USD 102,000 - 177,000; Full time

Benefits offered by this job

401(k) plan

Pension plan

Vacation 120 hours/year

Sick time 40 hours/year

Holiday pay 13 days/year

Parental Leave 480 hours/year

Volunteer Leave 32 hours/year

Military Spouse Time-Off 80 hours/year

Job summary

Johnson & Johnson Innovative Medicine is recruiting for a Manager, Digital Products & Customer Experience to be located in Titusville NJ. This role leads digital product strategy, backlog management, and customer experience initiatives across web, apps, portals, and offline touchpoints.

The Associate Director will collaborate with PECS, technology, marketing, and legal partners to deliver an end-to-end personalized patient experience while ensuring ethics and compliance are integrated throughout.

Qualifications

• Bachelor’s degree and 6+ years in product management, strategy, UX or related fields.
• Healthcare customer-facing digital property experience preferred.
• Cross-functional collaboration across marketing, tech, sales and operations.

Responsibilities

• Digital Product Management: manage backlog, roadmap, and releases with stakeholder input.
• User Experience & Operational Excellence: develop patient journey maps and optimize experiences.
• Product Leadership & Ethics: uphold Credo-based leadership and regulatory compliance.
• Measurement & Reporting: establish measurable goals and reporting for features.
• Partnership within PECS: align with PECS teams to deliver integrated digital experiences.

Skills

Applications Support

Business Requirements Analysis

Collaboration

Consulting

Customer Analytics

Data Science

Data Structures

Digital Fluency

Digital Marketing

Digital Strategy

Emerging Technologies

Global Market

Negotiation

Process Improvements

Product Development

Report Writing

Technical Credibility

Excel

PowerPoint

Jira

Asana

Figma

Confluence

PowerBI

Tableau

Looker

Education

Bachelor’s degree in Technology, Business, Marketing, Operations, or related fields

Tools

Jira

Asana

Figma

Confluence

PowerBI

Tableau

Looker

Job description

Johnson & Johnson Innovative Medicine is recruiting for a Manager, Digital Products & Customer Experience to be located in Titusville NJ. This role leads digital product strategy, backlog management, and customer experience initiatives across web, apps, portals, and offline touchpoints.

The Associate Director will collaborate with PECS, technology, marketing, and legal partners to deliver an end-to-end personalized patient experience while ensuring ethics and compliance are integrated throughout.