Head of Digital Patient Experience & Product Strategy

Biopharma Careers

New Jersey

On-site

USD 122,000 - 213,000

Full time

6 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Johnson & Johnson Innovative Medicine is seeking an Associate Director of Digital Products & Customer Experience to lead digital product strategy and end-to-end patient/provider experiences from Titusville, NJ. You will own roadmaps, define releases, and coordinate across PECS, technology, marketing, and legal partners to deliver personalized digital solutions.

The role emphasizes user-first design, data-driven optimization, cross-functional leadership, and a strong ethics-driven culture within

Qualifications

Bachelor’s degree (Technology, Business, Marketing, Operations, or related fields).
8-10 years of experience in product management, product strategy, user experience or visual/UI design for customer-facing digital properties, preferably in the healthcare sector.
Experience within or partnering with the following business organizations: customer service, sales, marketing, payer/access experience, operations, supply chain, analytics.
Strong collaboration skills, with experience in bringing together cross-functional partners in matrixed organizations, presenting ideas, influencing planned outcomes, exhibiting flexibility in changing environments, and leading execution in an agile delivery model.
Ability to exercise due diligence to understand customer needs, identify gaps in product functionality, gather user input and requirements, and influence the product strategy.
Demonstrated ability to partner directly with UX professionals to construct concepts, evolve into high fidelity designs and prototypes, perform appropriate user testing, and refine for development.

Responsibilities

Own the management, enhancements, and coordination across teams for patient and provider personalized platforms.
Define and validate product backlog ideas with input from PECS, design, technology, marketing, and other stakeholders.
Define a product release plan and manage features from inception to launch.
Ensure a seamless orchestration across our digital products (websites, apps, portals) and human touchpoints.
Lead workstreams of product managers, designers, developers, and other team members to execute the product roadmap.