Senior Product Leader, Billing & Cost Mgmt (Technical)

Amazon.com, Inc.; Seattle (WA); On-site; USD 198,000 - 268,000; Full time

Job summary

Amazon Inc. in Seattle, WA is seeking a Sr. Manager of Product Management - Technical to lead a transformational initiative within AWS Billing and Cost Management.

This high-impact role shifts the organization from sales operations focused to product solutions focused, driving customer enablement, reducing escalations, and pioneering outbound product engagement strategies. As a leader, you will build and mentor teams across Product Management, Technical Program Management, and Sales Operations,

Qualifications

• Experience leading teams and programs with a product focus.
• Proven ability to drive product strategy from concept to delivery.
• Experience collaborating with engineering, UX, data science, and finance teams.

Responsibilities

• Lead team analyzing escalation data and customer feedback to build self-service tools that deflect common billing questions and improve invoice acceptance rates.
• Lead product discovery with enterprise customers to build intuitive solutions that drive understanding, adoption, and cost optimization.
• Establish success metrics and drive cross-functional alignment across service teams, finance, sales, and support.
• Translate recurring challenges into product requirements and implement proactive systems to prevent escalations.
• Establish an outbound engagement model with advisory boards, user research, and beta programs.
• Represent the voice of the customer in strategic planning and leadership reviews.

Skills

Team management

Leadership in product

Engineering discussions

Cross-functional collaboration

Education

Bachelor's degree in engineering, statistics, CS, OR, or equivalent

Job description

Amazon Inc. in Seattle, WA is seeking a Sr. Manager of Product Management - Technical to lead a transformational initiative within AWS Billing and Cost Management.

This high-impact role shifts the organization from sales operations focused to product solutions focused, driving customer enablement, reducing escalations, and pioneering outbound product engagement strategies. As a leader, you will build and mentor teams across Product Management, Technical Program Management, and Sales Operations,