Senior Product Leader, AI Enablement & Customer Planning

GSK; Philadelphia (Philadelphia County); On-site; USD 140,000 - 190,000; Full time

Job summary

GSK seeks a Senior Manager, Product Management – Customer Planning & AI Enablement to own the technology strategy, roadmap, and lifecycle for Enterprise Account Management and US enablement of AI capabilities. You will collaborate with Legal, Compliance, Privacy, and business leaders to deploy responsible AI within field workflows.

You will partner with global teams to translate enterprise AI roadmaps into US implementations, ensuring data quality, governance, and scalable integration across CRM

Qualifications

• We are seeking professionals with the following required skills and qualifications to help us achieve our goals.
• Bachelor’s degree in Business, Organizational Change, Communications, Information Systems, Computer Science, Engineering, or a related discipline.
• 8+ years of experience in Technology Product Management, Commercial Technology, CRM, Master Data Management, AI-enabled products, Enterprise Applications, or related disciplines.
• Experience managing enterprise technology products from strategy and roadmap through delivery, operations, adoption, and lifecycle management.
• Experience with enterprise customer, account, HCP, product, hierarchy, affiliation, master data, or strategic account planning technologies.
• Experience evaluating and enabling technology capabilities developed by enterprise, global, platform, or vendor teams rather than building all capabilities directly.

Responsibilities

• Own the technology strategy, roadmap, architecture, delivery, and lifecycle management for Enterprise Account Management capabilities.
• Define data contracts, integration requirements, lineage, monitoring, and ownership boundaries across platforms.
• Lead product discovery, pilots, demonstrations, stakeholder reviews, and implementation planning for customer planning and AI enablement initiatives.
• Manage Agile product backlogs and prioritize investments based on business value, regulatory risk, product strategy, platform health, and operational needs.
• Translate business priorities into scalable technology capabilities, integration approaches, deployment roadmaps, and product investments.
• Partner with Training, Change Management, and business leaders to drive successful adoption and organizational readiness.

Skills

Agile Methodology

Cross-Functional Teamwork

Data Analysis

Design Thinking

DevOps

Prioritization

Product Development Research

Product Roadmapping

Project Management

ROI

Software Development

Strategy Deployment

User Experience (UX)

UI Design

Education

Bachelor’s degree in Business, Organizational Change, Communications, Information Systems, Computer Science, Engineering, or related discipline

Job description

GSK seeks a Senior Manager, Product Management – Customer Planning & AI Enablement to own the technology strategy, roadmap, and lifecycle for Enterprise Account Management and US enablement of AI capabilities. You will collaborate with Legal, Compliance, Privacy, and business leaders to deploy responsible AI within field workflows.

You will partner with global teams to translate enterprise AI roadmaps into US implementations, ensuring data quality, governance, and scalable integration across CRM