Senior Product Implementation Consultant

NoahFace; California; Remote; USD 90,000 - 120,000; Full time

Job summary

NoahFace is seeking a hands-on pre-sales and post-sales specialist to help customers and partners succeed. You will rapidly become an expert on our platform, demonstrate it to customers, provide training, and lead discovery calls to tailor configurations for customer requirements. You will also assist with resolving post-sales issues in live deployments.

The role is remote (work from home) in US-PST. Compensation will reflect experience and role demands, with a package commensurate to the

Qualifications

• 5+ years with time tracking, payroll, or Workforce Management apps.
• 5+ years in a support, implementation or consulting environment.
• Strong customer service orientation and ability to work independently.
• Proficient with IT business interaction tools.

Responsibilities

• Become an expert on NoahFace platform.
• Demonstrate platform to customers and partners.
• Provide product training to customers and partners.
• Lead discovery calls, support meetings, and configure NoahFace for customer requirements.
• Assist customers/partners with post-sales issues in live deployments.

Skills

Time tracking & payroll experience

Customer support & consulting

Independence & self-motivation

IT business tools proficiency

Job description

You will be a hands-on and technical pre-sales and post-sales specialist, delivering world-class customer support to help NoahFace customers and partners succeed.

Duties

• Rapidly become an expert on our technology platform.
• Demonstrate our technology platform to customers and partners.
• Provide product training to our customers and partners.
• For direct customers: lead discovery calls and project meetings, provide advice, and perform configuration of NoahFace to meet customer requirements.
• For partners: provide advice as to how to configure NoahFace to meet customer requirements.
• Assist our customers and partners with resolving technical post-sales issues in live customer deployments.

Location

Remote (Work from Home) in US-PST.

Remuneration

You will be compensated with a package commensurate with your experience and the demands of this role.

Essential

The successful candidate must:

• Have 5+ years of experience with time tracking, payroll, or Workforce Management applications.
• Have 5+ years in a support, implementation or consulting environment.
• Be extremely customer service oriented.
• Be willing and able to work independently.
• Be intelligent, motivated, and resourceful.
• Be proficient with IT business interaction tools.

Highly Desirable

Knowledge of and experience with any of the following is highly desirable:

• Workday, Dayforce, UKG Pro, UKG Ready, isolved. SAP SuccessFactors, or Employment Hero
• iOS configuration and MDMs.

Desirable

Knowledge of any of the following is beneficial:

• API technologies (eg: REST, Web Hooks, XML, JSON).
• CCPA and privacy law.