Senior Product Experience Design Lead

Cardinal Health, Inc.; Lincoln (NE); Remote; USD 107,000 - 152,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health’s Product Experience (PX) team is seeking a Product Experience Design Lead to drive the quality, direction, and impact across a portfolio of products and initiatives. This role partners with Product, Engineering, and Business leaders to shape strategy, guide execution, and ensure experiences deliver measurable customer and business value.

The position is an individual contributor role, leading through expertise and influence, and contributing to standards, patterns, and best

Qualifications

• 8+ years designing digital products or enterprise experiences.
• Proven success leading complex product initiatives within cross-functional environments.
• Expertise in human-centered design, product strategy, and customer-centered decision-making.
• Strong competencies in: Strategic Thinking & Business Acumen
• Product Thinking & Concept Development
• Communication & Executive Influence
• Stakeholder Management
• Systems Thinking
• Interaction Design & Information Architecture
• Decision-Making & Facilitation
• Proven ability to influence outcomes without formal authority.
• Experience leading workshops, discovery activities, and strategic planning sessions.
• Ability to connect user needs, business goals, technical constraints, and operational realities into cohesive solutions.
• Strong written, visual, and verbal communication skills.
• Experience measuring and articulating the impact of design decisions and customer experience improvements.
• Experience designing healthcare, logistics, supply chain, or enterprise software products preferred.

Responsibilities

• Serve as the primary Product Experience leader for your portfolio.
• Partner with product, engineering, and business leaders to influence roadmap decisions.
• Plan activities, identify opportunities, manage risk, and align investments.
• Lead discovery efforts to uncover customer needs and opportunities.
• Translate research, data, and business inputs into recommendations.
• Own and guide research and design decisions in your area.
• Lead cross-functional teams through ambiguity and clarify problems.
• Ensure experience quality across workstreams and initiatives.
• Identify experience gaps, design debt, and portfolio opportunities.
• Advocate for users while balancing constraints.
• Provide constructive challenge when direction risks experience quality.
• Connect experience decisions to measurable customer and business outcomes.
• Influence stakeholders via storytelling, facilitation, and workshops.
• Contribute to shared design standards and best practices.
• Support peer growth without direct people-management responsibilities.

Skills

User-centered design

Product strategy

Stakeholder management

Communication

Facilitation

Executive influence

Workshop facilitation

Systems thinking

Healthcare software experience

Tools

Design systems

Journey mapping

Service design

Research synthesis

Facilitation tools

Job description

Cardinal Health’s Product Experience (PX) team is seeking a Product Experience Design Lead to drive the quality, direction, and impact across a portfolio of products and initiatives. This role partners with Product, Engineering, and Business leaders to shape strategy, guide execution, and ensure experiences deliver measurable customer and business value.

The position is an individual contributor role, leading through expertise and influence, and contributing to standards, patterns, and best