Senior Product Engineer – Hardware Reliability & Support

Ultimate Staffing Services; Grapevine (TX); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401K

Job summary

Ultimate Staffing Services seeks a Sr. Product Engineer to join a client in Fort Worth, TX. The position is full-time and 100% onsite; initial training occurs at Grapevine, TX before transitioning to Fort Worth.

Responsibilities include technical support to production, failure analysis, root cause investigation, and client escalations. Requires hardware engineering background and strong communication skills.

Qualifications

• Bachelor's degree in Computer Engineering or Electrical Engineering.
• 3-5 years of experience in hardware engineering.
• Hands on hardware assembly/disassembly on computing devices.
• Excellent written and oral communication skills.
• Strong Excel, Word and Office suite knowledge.
• Moderate knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, configuration files.
• Ability to liaise between company and client.

Responsibilities

• Provide Technical Support to the production team.
• Perform failure analysis on customer products.
• Investigate and perform root cause analysis.
• Contact client for escalations.
• Set up repair line including ESD tools and grounding.
• Identify optimum analytical approaches critical to problems.
• Communicate with local and overseas team via email and conference calls.
• Prepare parts for Factory team second level failure analysis.

Skills

Hardware engineering

Communication skills

Office suite

Cross-functional

Analytical skills

Overtime flexibility

Ability to train

Education

Bachelor's degree in Computer or Electrical Engineering

Tools

UEFI

WINPE

CMD

Batch files

SDK

ADK

Configuration files

Job description

Ultimate Staffing Services seeks a Sr. Product Engineer to join a client in Fort Worth, TX. The position is full-time and 100% onsite; initial training occurs at Grapevine, TX before transitioning to Fort Worth.

Responsibilities include technical support to production, failure analysis, root cause investigation, and client escalations. Requires hardware engineering background and strong communication skills.