Product Engineer II: Hardware Analysis & Production Support

Ultimate Staffing Services; Grapevine (TX); On-site; USD 58,000 - 60,000; Full time

Job summary

Ultimate Staffing Services is seeking a Product Engineer II to join a client in Grapevine, Texas. This is a full-time, direct hire position with responsibilities spanning technical support, failure analysis, and root-cause investigations to drive product quality.

You will interact with local and overseas teams, coordinate repair lines, and contribute to problem-solving strategies. Strong hardware knowledge and excellent communication are essential for collaboration across functions.

Qualifications

• Bachelor's Degree in Computer Engineering.
• Experience in computer hardware engineering.
• Hands on experience in hardware assembly and disassembly on computing devices.
• Excellent written and oral communication skills.
• Strong Office suite knowledge (Excel, Word, etc.).
• Knowledge of UEFI, WINPE, CMD, Batch files, SDK, ADK, Configuration files.
• Ability to liaise between Company and Client and work cross-functionally with minimal supervision.
• Willingness to work overtime for special projects or business supports.

Responsibilities

• Provide Technical Support to the production team.
• Perform failure analysis on customer products.
• Investigate and perform root cause analysis.
• Contact client for escalations.
• Set up repair line including ESD tools and grounding.
• Identify optimum analytical approaches to problems.
• Communicate with local and overseas teams via emails and calls.

Skills

Root cause analysis

Analytical skills

Communication skills

Cross-functional collaboration

Education

Bachelor's Degree in Computer Engineering

Tools

UEFI

WINPE

CMD

Batch files

SDK

ADK

Configuration files

Microsoft Office

Job description

Ultimate Staffing Services is seeking a Product Engineer II to join a client in Grapevine, Texas. This is a full-time, direct hire position with responsibilities spanning technical support, failure analysis, and root-cause investigations to drive product quality.

You will interact with local and overseas teams, coordinate repair lines, and contribute to problem-solving strategies. Strong hardware knowledge and excellent communication are essential for collaboration across functions.