Senior Product Enablement & AI Tools Lead

Lumen; Lansing (MI); On-site; USD 136,000 - 161,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Job summary

Lumen is seeking a seasoned Product Leader to strengthen the PIE function, enabling product managers with scalable tools, AI-driven insights, and standardized workflows across the Product Management Operating Model. The role emphasizes governance of AI agents, capability development, and cross-functional collaboration to deliver higher-quality outcomes.

As part of the PIE team, you will drive adoption of new tools, manage change, and partner with Engineering, IT, Security, and STEPN Ops to

Qualifications

• 8+ years of experience in Product Management, Product Operations, Product Enablement, or related enterprise transformation role.
• Lead Product Manager level capability with strategy, stakeholder alignment, and cross-functional influence.
• Experience designing, implementing, or optimizing product management tools, workflows, automations, integrations, reporting, or portfolio processes.
• Hands-on with AI-enabled tools, agents, prompts, testing rubrics, and quality review in enterprise workflows.

Responsibilities

• Define and design PIE tools automations, agentic solutions, integrations, templates, workflows and reporting capabilities.
• Lead implementation, rollout, administration, optimization, and continuous improvement of product management processes and tools.
• Partner with cross-functional teams to configure platforms, design workflows, manage integrations, establish access controls, and ensure tools meet needs.
• Build tooling and processes to standardize Product Management workflows for roadmaps, prioritization, idea intake, requirements, development, planning and portfolio visibility.
• Define metrics and KPIs to measure tool adoption, usability, effectiveness, quality improvement, and business impact.

Skills

Product Management

Product Operations

Product Enablement

Lead cross-functional

AI-enabled tools

Change management

Stakeholder management

Job description

Lumen is seeking a seasoned Product Leader to strengthen the PIE function, enabling product managers with scalable tools, AI-driven insights, and standardized workflows across the Product Management Operating Model. The role emphasizes governance of AI agents, capability development, and cross-functional collaboration to deliver higher-quality outcomes.

As part of the PIE team, you will drive adoption of new tools, manage change, and partner with Engineering, IT, Security, and STEPN Ops to