Senior Product Designer: Transit Platform & AI

Hard Problems

New York (NY)

On-site

USD 175,000 - 230,000

Full time

14 days+

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Benefits offered by this job

Comprehensive health coverage

401(k) with generous match

Fully paid parental leave

Mental health support

Pet insurance and wellness perks

20 days PTO annually

Job summary

Via, a global TransitTech leader, seeks a Senior/Principal Product Designer in New York City to redesign its dispatch and booking platform for diverse users across on-demand, paratransit, school bus, and fixed-line services.

You will lead concept-to-launch design, collaborating with engineers, PMs, and analysts, while shaping the design system and accessibility standards. The role emphasizes data-informed decisions and an insights-first mindset.

Qualifications

7+ years in digital product design with concept-to-launch leadership.
Systems-thinking for dense, data-rich workflows.
Clear point of view on how AI changes the design process.
Comfort prototyping beyond Figma toward production code.
Strong communication and ownership of timelines and scope.
Empathy for riders and equitable mobility.
Degree in Design, HCI, or related field or equivalent experience.

Responsibilities

Lead the redesign of the dispatch and booking platform across services.
Make workflows insights-first to surface decisions at the right moment.
Design for diverse users: managers, call centers, dispatchers, riders, caregivers, students.
Address accessibility and inclusive design in every flow.
Collaborate with engineers, PMs, and analysts; ship production-ready concepts.
Evolve the design system as the product scales.
Partner with product, analytics, and engineering through the full lifecycle.