Senior Product Designer — Customer Experience & Design

Mastercard Inc.; O’Fallon (MO); On-site; USD 104,000 - 177,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

Paid time off

401k match

Job summary

Mastercard is seeking a Senior Specialist in Customer Experience and Design in O’Fallon, Missouri. The role focuses on designing customer-centric products within Safety Net, aligning product strategy with business goals and collaborating across teams to deliver secure and accessible digital payment solutions.

The candidate will drive product development, launch activities, and cross-functional coordination, leveraging strong CX and design thinking to enhance product value and user experience.

Qualifications

• Strong experience in product design with the customer experience in mind.
• Broad knowledge of product development functions.
• Preferred experience in project management.
• Understanding of product development concepts and practices across the lifecycle.
• Demonstrated ability to multi-task and manage a significant workload.
• Advanced organization and project management skills.
• Strong verbal and written communications skills.
• Ability to understand, interpret and analyze financial information.
• Ability to collaborate with internal and external partners.

Responsibilities

• Participate in development of new products and enhancements.
• Contribute to product development life cycle tasks and guidelines.
• Translate product requirements into technical specifications with the tech team.
• Support launch-related activities and marketing collateral.
• Prepare reports on project component status.

Skills

Product Design

Customer Experience

Project Management

Product Development

Communication

Education

Bachelor’s degree or equivalent

Job description

Mastercard is seeking a Senior Specialist in Customer Experience and Design in O’Fallon, Missouri. The role focuses on designing customer-centric products within Safety Net, aligning product strategy with business goals and collaborating across teams to deliver secure and accessible digital payment solutions.

The candidate will drive product development, launch activities, and cross-functional coordination, leveraging strong CX and design thinking to enhance product value and user experience.