Senior Specialist, Customer Experience and Design

Mastercard Inc.; O’Fallon (MO); On-site; USD 104,000 - 177,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

Paid time off

401k match

Job summary

Mastercard is seeking a Senior Specialist in Customer Experience and Design in O’Fallon, Missouri. The role focuses on designing customer-centric products within Safety Net, aligning product strategy with business goals and collaborating across teams to deliver secure and accessible digital payment solutions.

The candidate will drive product development, launch activities, and cross-functional coordination, leveraging strong CX and design thinking to enhance product value and user experience.

Qualifications

• Strong experience in product design with the customer experience in mind.
• Broad knowledge of product development functions.
• Preferred experience in project management.
• Understanding of product development concepts and practices across the lifecycle.
• Demonstrated ability to multi-task and manage a significant workload.
• Advanced organization and project management skills.
• Strong verbal and written communications skills.
• Ability to understand, interpret and analyze financial information.
• Ability to collaborate with internal and external partners.

Responsibilities

• Participate in development of new products and enhancements.
• Contribute to product development life cycle tasks and guidelines.
• Translate product requirements into technical specifications with the tech team.
• Support launch-related activities and marketing collateral.
• Prepare reports on project component status.

Skills

Product Design

Customer Experience

Project Management

Product Development

Communication

Education

Bachelor’s degree or equivalent

Job description

Senior Specialist, Customer Experience and Design

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Overview: This role will be joining the Mastercard Safety Net Team. Safety Net leverages the Mastercard network to identify and limit issuer and acquirer losses from large-scale fraud attacks—providing an secondary layer of defense independent from customer systems—with selective controls that can block transactions for issuers based on multiple criteria while also alerting acquirers of suspect transactions. By monitoring the network on a global scale, Safety Net identifies and limits the impact of cyber attacks if customer or processor systems are breached—helping to minimize their financial and reputational impact. The role: Provides designs specifications for and develops new products and services or their components. Defines functional and technical requirements. Researches new technologies and competitive products to develop additional product ideas and enhancements. Performs launch-related activities associated with new or highly customized product implementations, including marketing/communication and collateral. Defines business and technical requirements and manages the relationships of technical resources and the Global Technology Organization to maintain and build out platforms.

What you will do:

• Participate in the development of new products and product enhancements
• Perform assigned tasks in the product development life cycle; areas of focus may include features, benefits, pricing, rules, and implementation guidelines
• Provide information to the technology organization to assist in translating product requirements into technical specifications
• Contribute to the execution of the product marketing strategy including advertising, promotional and sales programs
• Support product launches and implementations
• Prepare various reports on the status of project components

Education:

• Bachelor’s degree or equivalent work experience desirable

All about you:

• Strong experience Product Design with the Customer Experience in mind
• Broad knowledge of product development functions
• Preferred experience in project management
• Understanding of product development concepts and practices across the product development life cycle
• Demonstrated ability to multi-task and manage a significant workload
• Advanced organization and project management skills
• Solid verbal and written communications skills
• Ability to understand, interpret and analyze financial information
• Ability to interact effectively at various organizational levels and to work collaboratively with internal and external business partners

Nice to have:

• Payments industry and/or financial services experience

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience.

Mastercard benefits for full time (and certain part time) employees generally include:

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time and 5 personal days, pro-rated based on date of hire
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement
• and many more

Mastercard benefits for interns generally include:

• 56 hours of Paid Sick and Safe Time
• jury duty leave
• on-site fitness facilities in some locations

THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 12/30/2026.

Pay Ranges O'Fallon, Missouri: $104,000 - $177,000 USD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.