Senior Product Designer — AI Web Experiences

Toast Tab, Inc.; United States; Hybrid; USD 85,000 - 150,000; Full time

Job summary

Toast is seeking a Senior Product Designer to join the Web Experience Design team and shape AI-powered experiences on Toast's marketing site, from chatbots to personalized journeys.

You'll design customer-facing AI features, partner with Web Strategy, Web Engineering, Marketing, and our AI/ML teams to translate complex capabilities into intuitive, human-centered interactions that build trust with prospects throughout their journey.

Qualifications

• 4+ years of relevant product or web design experience, ideally within a B2B SaaS environment.
• Experience designing AI-powered features (chatbots, personalization, etc.) or strong eagerness to grow.
• Solid UI/UX foundation including interaction design, information architecture, and accessibility.
• Comfort working with engineers and real-world technical constraints.
• A portfolio showing user-centered problem solving; bonus for AI interfaces.
• Strong communication and the ability to present decisions to stakeholders.
• Ability to handle ambiguity, take feedback, and iterate quickly.

Responsibilities

• Design AI-powered features on Toast's website, including chatbots and personalization.
• Translate AI capabilities into intuitive, human-centered interactions.
• Partner with Engineering and AI/ML teams to understand model constraints and design within them.
• Design personalization logic based on visitor behavior, segment, or intent.
• Prototype and test AI concepts, using data and user feedback to refine interactions.
• Collaborate with Web Strategy and Marketing to align with campaigns and brand goals.
• Contribute to design patterns and guidelines for AI-enabled experiences across the web.
• Clearly communicate design rationale, prototypes, and outcomes to stakeholders.

Skills

AI-powered features design

UI/UX principles

Communication skills

Cross-functional collaboration

Portfolio demonstrates user-centered设计

Ambiguity tolerance

Accessibility fundamentals

4+ years design experience

Job description

Toast is seeking a Senior Product Designer to join the Web Experience Design team and shape AI-powered experiences on Toast's marketing site, from chatbots to personalized journeys.

You'll design customer-facing AI features, partner with Web Strategy, Web Engineering, Marketing, and our AI/ML teams to translate complex capabilities into intuitive, human-centered interactions that build trust with prospects throughout their journey.