Senior Product Designer, Agentic Platform (Remote)

UnitedHealth Group

Eden Prairie (MN)

Remote

USD 113,000 - 193,000

Full time

3 days ago

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Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group is seeking a Senior Product Designer to shape the Agentic Platform within Enterprise Modernization. You will design intuitive, trustworthy, and accessible experiences for discovering, configuring, supervising, and measuring AI agents across cross-functional teams.

Responsibilities include partnering with Product and Engineering, translating strategy into journey maps and wireframes, and collaborating with Responsible AI, Security, Privacy, Legal, and Risk teams to ensure

Qualifications

10+ years of UX/product design experience in enterprise software.
Portfolio showing end-to-end design thinking, information architecture, interaction design, prototyping, and measurable improvement of complex digital experiences
Experience leading design for multi-persona workflows, administration experiences, developer or platform products, data-intensive applications, or enterprise SaaS solutions
Advanced proficiency with modern design and prototyping tools such as Figma, including component libraries, design systems, and interactive prototypes
Demonstrated ability to translate technical concepts, system behavior, and business rules into intuitive workflows and understandable interfaces
Experience planning and conducting user research and usability testing, synthesizing findings, and using evidence to influence product direction
Demonstrated understanding of AI/ML and LLM-enabled experiences, including conversational interfaces, agent workflows, automation, transparency, oversight, and failure states
Proven working knowledge of accessibility standards and inclusive design practices, including WCAG and accessible interaction patterns
Demonstrated ability to influence senior stakeholders and collaborate effectively with Product, Engineering, Architecture, Research, Content Design, Security, and Risk teams

Responsibilities

Partner with Product and Engineering to define end-to-end experiences for agent discovery, onboarding, configuration, deployment, supervision, performance monitoring, and lifecycle management
Translate platform strategy, user needs, and technical constraints into journey maps, service blueprints, information architecture, interaction models, wireframes, and high-fidelity designs
Design experiences for multiple personas, including business users, agent builders, developers, platform administrators, risk reviewers, and customer support teams
Create coherent workflows spanning marketplace, agent studio, runtime controls, observability, policy management, data connections, and administration capabilities
Define interaction patterns that help users understand an agent’s purpose, capabilities, limitations, data use, permissions, and expected outcomes
Design human-in-the-loop workflows for review, approval, escalation, intervention, exception handling, and recovery from failed or uncertain agent actions
Make agent status, reasoning summaries, source attribution, action history, and confidence indicators understandable without unnecessary technical detail
Collaborate with Responsible AI, Security, Privacy, Legal, Compliance, and Risk teams to translate policies and controls into usable product experiences
Plan and conduct interviews, contextual inquiry, workflow analysis, concept testing, and usability studies with internal users and prospective external customers
Synthesize qualitative and quantitative evidence into experience principles, design requirements, opportunity areas, and prioritized recommendations
Use prototypes to test complex agentic concepts early, reduce delivery risk, and improve product decisions before engineering investment
Partner with Product to define experience success measures such as task completion, time to value, comprehension, adoption, error prevention, and user confidence
Establish reusable patterns for agent cards, permissions, tool and data connections, conversational interfaces, workflow visualization, alerts, approvals, audit history, and analytics
Extend the enterprise design system with agentic-specific components and guidance while maintaining accessibility, consistency, and brand alignment
Document interaction standards, responsive behavior, content guidance, edge cases, and component usage to support consistent implementation
Collaborate with Design System, Content Design, and Front-End Engineering partners to improve component quality and adoption
Work within agile product teams from discovery through release, providing design specifications, interaction details, prototypes, and implementation guidance
Partner with technical leaders to balance user value, platform reuse, feasibility, security, performance, and delivery sequencing
Review implemented experiences for design quality, accessibility, and alignment with intended workflows, and identify gaps before release
Contribute to roadmap planning, backlog refinement, acceptance criteria, design reviews, and release-readiness decisions
Present experience strategy, research insights, prototypes, design decisions, and recommendations to senior product, technology, and business stakeholders
Facilitate cross-functional workshops to align teams around user problems, target journeys, design principles, and measurable outcomes
Mentor designers and help establish practical methods for designing AI-enabled and agentic enterprise experiences
Advocate for customer-centered design, accessibility, and evidence-based decision-making across the platform organization