Principal UX Designer, Agentic AI (Remote)

BMC Software, Inc.; New York (NY); À distance; USD 140 000 - 190 000; Plein temps

Résumé du poste

BMC Software, Inc. seeks a Principal UX Designer to define and lead the experience strategy for its Agentic Experience initiative.

This hands-on leadership role sits at the intersection of enterprise UX, AI and agentic systems, partnering with product, engineering, AI, research, and domain experts to translate capabilities into clear experiences for customers. You will shape the experience vision, prototype AI workflows, and establish patterns that scale across products, ensuring usability and

Responsabilités

• Define the end-to-end cross-product experience strategy for agentic AI systems, including intent capture, planning, recommendations, tool use, execution, status communication, exception handling, and outcomes.
• Design human-agent interaction patterns that make autonomy, system reasoning, confidence, permissions, and consequences understandable without overwhelming users.
• Create experiences for single-agent and multi-agent workflows across conversational, visual, and workflow-based interfaces.
• Design appropriate human-in-the-loop controls, approvals, escalation paths, reversibility, auditability, and recovery mechanisms for high-impact actions.
• Translate complex AI capabilities, constraints, and failure modes into intuitive enterprise experiences that build trust and support informed decision-making.

Description du poste

BMC Software, Inc. seeks a Principal UX Designer to define and lead the experience strategy for its Agentic Experience initiative.

This hands-on leadership role sits at the intersection of enterprise UX, AI and agentic systems, partnering with product, engineering, AI, research, and domain experts to translate capabilities into clear experiences for customers. You will shape the experience vision, prototype AI workflows, and establish patterns that scale across products, ensuring usability and