Senior Product Designer, Agentic Platform

UnitedHealth Group; Eden Prairie (MN); À distance; USD 113 000 - 193 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits package

Equity stock purchase

401k contribution

Résumé du poste

UnitedHealth Group is seeking a Senior Product Designer to shape the Agentic Platform within Enterprise Modernization. You will design intuitive, trustworthy, and accessible experiences for discovering, configuring, supervising, and measuring AI agents across cross-functional teams.

Responsibilities include partnering with Product and Engineering, translating strategy into journey maps and wireframes, and collaborating with Responsible AI, Security, Privacy, Legal, and Risk teams to ensure

Qualifications

• 10+ years of UX/product design experience in enterprise software.
• Portfolio showing end-to-end design thinking, information architecture, interaction design, prototyping, and measurable improvement of complex digital experiences
• Experience leading design for multi-persona workflows, administration experiences, developer or platform products, data-intensive applications, or enterprise SaaS solutions
• Advanced proficiency with modern design and prototyping tools such as Figma, including component libraries, design systems, and interactive prototypes
• Demonstrated ability to translate technical concepts, system behavior, and business rules into intuitive workflows and understandable interfaces
• Experience planning and conducting user research and usability testing, synthesizing findings, and using evidence to influence product direction
• Demonstrated understanding of AI/ML and LLM-enabled experiences, including conversational interfaces, agent workflows, automation, transparency, oversight, and failure states
• Proven working knowledge of accessibility standards and inclusive design practices, including WCAG and accessible interaction patterns
• Demonstrated ability to influence senior stakeholders and collaborate effectively with Product, Engineering, Architecture, Research, Content Design, Security, and Risk teams

Responsabilités

• Partner with Product and Engineering to define end-to-end experiences for agent discovery, onboarding, configuration, deployment, supervision, performance monitoring, and lifecycle management
• Translate platform strategy, user needs, and technical constraints into journey maps, service blueprints, information architecture, interaction models, wireframes, and high-fidelity designs
• Design experiences for multiple personas, including business users, agent builders, developers, platform administrators, risk reviewers, and customer support teams
• Create coherent workflows spanning marketplace, agent studio, runtime controls, observability, policy management, data connections, and administration capabilities
• Define interaction patterns that help users understand an agent’s purpose, capabilities, limitations, data use, permissions, and expected outcomes
• Design human-in-the-loop workflows for review, approval, escalation, intervention, exception handling, and recovery from failed or uncertain agent actions
• Make agent status, reasoning summaries, source attribution, action history, and confidence indicators understandable without unnecessary technical detail
• Collaborate with Responsible AI, Security, Privacy, Legal, Compliance, and Risk teams to translate policies and controls into usable product experiences
• Plan and conduct interviews, contextual inquiry, workflow analysis, concept testing, and usability studies with internal users and prospective external customers
• Synthesize qualitative and quantitative evidence into experience principles, design requirements, opportunity areas, and prioritized recommendations
• Use prototypes to test complex agentic concepts early, reduce delivery risk, and improve product decisions before engineering investment
• Partner with Product to define experience success measures such as task completion, time to value, comprehension, adoption, error prevention, and user confidence
• Establish reusable patterns for agent cards, permissions, tool and data connections, conversational interfaces, workflow visualization, alerts, approvals, audit history, and analytics
• Extend the enterprise design system with agentic-specific components and guidance while maintaining accessibility, consistency, and brand alignment
• Document interaction standards, responsive behavior, content guidance, edge cases, and component usage to support consistent implementation
• Collaborate with Design System, Content Design, and Front-End Engineering partners to improve component quality and adoption
• Work within agile product teams from discovery through release, providing design specifications, interaction details, prototypes, and implementation guidance
• Partner with technical leaders to balance user value, platform reuse, feasibility, security, performance, and delivery sequencing
• Review implemented experiences for design quality, accessibility, and alignment with intended workflows, and identify gaps before release
• Contribute to roadmap planning, backlog refinement, acceptance criteria, design reviews, and release-readiness decisions
• Present experience strategy, research insights, prototypes, design decisions, and recommendations to senior product, technology, and business stakeholders
• Facilitate cross-functional workshops to align teams around user problems, target journeys, design principles, and measurable outcomes
• Mentor designers and help establish practical methods for designing AI-enabled and agentic enterprise experiences
• Advocate for customer-centered design, accessibility, and evidence-based decision-making across the platform organization

Connaissances

UX design

Information architecture

Prototyping

User research

Accessibility

Stakeholder influence

Formation

Bachelor's degree in HCI or related field

Outils

Figma

WCAG

AI/ML concepts

LLM-enabled experiences

Description du poste

UnitedHealth Group is seeking a Senior Product Designer to shape the Agentic Platform within Enterprise Modernization. In this role, you will design intuitive, trustworthy, and accessible experiences for discovering, configuring, supervising, and measuring AI agents across cross-functional teams.

Responsibilities

• Partner with Product and Engineering to define end-to-end experiences for agent discovery, onboarding, configuration, deployment, supervision, performance monitoring, and lifecycle management
• Translate platform strategy, user needs, and technical constraints into journey maps, service blueprints, information architecture, interaction models, wireframes, and high-fidelity designs
• Design experiences for multiple personas, including business users, agent builders, developers, platform administrators, risk reviewers, and customer support teams
• Create coherent workflows spanning marketplace, agent studio, runtime controls, observability, policy management, data connections, and administration capabilities
• Define interaction patterns that help users understand an agent’s purpose, capabilities, limitations, data use, permissions, and expected outcomes
• Design human-in-the-loop workflows for review, approval, escalation, intervention, exception handling, and recovery from failed or uncertain agent actions
• Make agent status, reasoning summaries, source attribution, action history, and confidence indicators understandable without unnecessary technical detail
• Collaborate with Responsible AI, Security, Privacy, Legal, Compliance, and Risk teams to translate policies and controls into usable product experiences
• Plan and conduct interviews, contextual inquiry, workflow analysis, concept testing, and usability studies with internal users and prospective external customers
• Synthesize qualitative and quantitative evidence into experience principles, design requirements, opportunity areas, and prioritized recommendations
• Use prototypes to test complex agentic concepts early, reduce delivery risk, and improve product decisions before engineering investment
• Partner with Product to define experience success measures such as task completion, time to value, comprehension, adoption, error prevention, and user confidence
• Establish reusable patterns for agent cards, permissions, tool and data connections, conversational interfaces, workflow visualization, alerts, approvals, audit history, and analytics
• Extend the enterprise design system with agentic-specific components and guidance while maintaining accessibility, consistency, and brand alignment
• Document interaction standards, responsive behavior, content guidance, edge cases, and component usage to support consistent implementation
• Collaborate with Design System, Content Design, and Front-End Engineering partners to improve component quality and adoption
• Work within agile product teams from discovery through release, providing design specifications, interaction details, prototypes, and implementation guidance
• Partner with technical leaders to balance user value, platform reuse, feasibility, security, performance, and delivery sequencing
• Review implemented experiences for design quality, accessibility, and alignment with intended workflows, and identify gaps before release
• Contribute to roadmap planning, backlog refinement, acceptance criteria, design reviews, and release-readiness decisions
• Present experience strategy, research insights, prototypes, design decisions, and recommendations to senior product, technology, and business stakeholders
• Facilitate cross-functional workshops to align teams around user problems, target journeys, design principles, and measurable outcomes
• Mentor designers and help establish practical methods for designing AI-enabled and agentic enterprise experiences
• Advocate for customer-centered design, accessibility, and evidence-based decision-making across the platform organization

Requirements

• Bachelor’s degree in Human-Computer Interaction, Interaction Design, User Experience, Graphic Design, Computer Science, or a related field, or equivalent work experience
• 10+ years of experience in UX, product design, interaction design, or related disciplines, including significant experience designing complex enterprise software or platforms
• Portfolio demonstrating end-to-end design thinking, information architecture, interaction design, prototyping, and measurable improvement of complex digital experiences
• Experience leading design for multi-persona workflows, administration experiences, developer or platform products, data-intensive applications, or enterprise SaaS solutions
• Advanced proficiency with modern design and prototyping tools such as Figma, including component libraries, design systems, and interactive prototypes
• Demonstrated ability to translate technical concepts, system behavior, and business rules into intuitive workflows and understandable interfaces
• Experience planning and conducting user research and usability testing, synthesizing findings, and using evidence to influence product direction
• Demonstrated understanding of AI/ML and LLM-enabled experiences, including conversational interfaces, agent workflows, automation, transparency, oversight, and failure states
• Proven working knowledge of accessibility standards and inclusive design practices, including WCAG and accessible interaction patterns
• Demonstrated ability to influence senior stakeholders and collaborate effectively with Product, Engineering, Architecture, Research, Content Design, Security, and Risk teams

Technologies

• Figma
• WCAG
• AI/ML
• LLM-enabled experiences

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Salary range from $112,700 to $193,200 annually based on full-time employment

Preferred Qualifications

• Bachelor’s degree in human-Computer Interaction, Design, Cognitive Science, Computer Science, or a related field
• Experience designing agentic AI platforms, AI assistants, workflow automation, marketplaces, developer platforms, or governance and observability products
• Experience with enterprise design systems and establishing reusable interaction patterns across multiple products or teams
• Experience designing for regulated or high-trust environments where privacy, security, auditability, identity, and policy controls affect the user experience
• Familiarity with APIs, data connectors, identity and access management, policy controls, telemetry, semantic or knowledge layers, and multi-tenant SaaS architectures
• Experience using product analytics, experimentation, and qualitative research together to guide design priorities and assess outcomes
• Experience mentoring designers, facilitating executive-level design discussions, and helping a new platform establish its experience vision and design practices

Remote Work / Location Requirement

• Work remotely from anywhere within the U.S.
• For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Application Deadline

• This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected
• Job posting may come down early due to volume of applicants

Drug-Free Workplace

Candidates are required to pass a drug test before beginning employment.