Senior AI Platform Product Designer (Remote)

Gladly; United States; Remote; USD 150,000 - 185,000; Full time

Benefits offered by this job

Stock options

Remote work

Home office stipend

Job summary

Gladly, a leading customer experience AI company, seeks a senior product designer to own the Agent Harness across AI agents and configuration tools. You will shape the design system and collaborate with cross-functional teams to elevate interfaces used in AI-powered workflows.

In this role you will prototype quickly with AI-assisted tooling, guide product direction, and drive quality across surfaces you didn’t personally build. This is a fully remote role with strong growth and equity benefits.

Qualifications

• Experience designing AI-native products with probabilistic behavior.
• Ability to prototype from idea to working prototype in hours.
• Comfort owning surfaces you didn’t build and giving actionable feedback.
• Senior-IC judgment; handle multiple product areas with minimal oversight.
• Strong generalist portfolio across complex workflow tools.

Responsibilities

• End-to-end product design for the Agent Harness: research, flows, interaction and visual design.
• Develop shared design library with components and guidelines across teams.
• Define direction on undefined problems and translate into concrete goals for the team.
• Ensure design quality across product areas, including AI-generated and engineer-built UI.
• Prototype as a first-class design tool to test ideas with users and align teams.
• Shape critique rituals, review norms, and craft standards for the design practice.

Skills

Generalist portfolio

AI prototyping

AI-native product design

Design ownership

Senior IC judgment

AI tooling familiarity

Tools

Design systems

Prototyping tools

Job description

Gladly, a leading customer experience AI company, seeks a senior product designer to own the Agent Harness across AI agents and configuration tools. You will shape the design system and collaborate with cross-functional teams to elevate interfaces used in AI-powered workflows.

In this role you will prototype quickly with AI-assisted tooling, guide product direction, and drive quality across surfaces you didn’t personally build. This is a fully remote role with strong growth and equity benefits.