Senior Product Design Director, AI-Driven Concierge & Cards

Capital One; Cambridge (MA); On-site; USD 230,000 - 263,000; Full time

Job summary

Capital One seeks a Product Design Director for the Concierge Products & Premium Card teams in Cambridge, MA. You will lead elite design initiatives, embedding AI-assisted tools, and establishing scalable playbooks to elevate team velocity and craft.

You will mentor designers, collaborate with Research, Product, and Engineering leadership, and translate complex capabilities into intuitive, high-value customer experiences that align with business strategy.

Qualifications

• 8+ years in product design or design leadership.
• Experience leading complex, high-impact initiatives from concept through delivery.
• Experience integrating AI into design workflows and prototyping.
• Experience mentoring designers and scaling design practices across an organization.
• Experience partnering with product managers, engineers, marketing and analytics to shape strategy and roadmaps.

Responsibilities

• Lead high-impact, complex product design initiatives across Concierge Products & Premium Card teams.
• Embed AI-assisted tools and workflows into design lifecycle; establish playbooks and rapid prototyping.
• Mentor teammates and uplift design capabilities across the organization.
• Collaborate with research, Product, and Engineering leadership to translate capabilities into intuitive experiences.
• Drive human-centered design decisions that balance business value with user needs.

Skills

AI tooling

Design leadership

Strategy development

Mentorship

Cross-functional collaboration

Figma

Tools

Figma

Job description

Capital One seeks a Product Design Director for the Concierge Products & Premium Card teams in Cambridge, MA. You will lead elite design initiatives, embedding AI-assisted tools, and establishing scalable playbooks to elevate team velocity and craft.

You will mentor designers, collaborate with Research, Product, and Engineering leadership, and translate complex capabilities into intuitive, high-value customer experiences that align with business strategy.