Director of Concierge Product Design

Capital One; Cambridge (MA); On-site; USD 200,000 - 260,000; Full time

Job summary

Capital One seeks a Product Design Director to lead the Concierge Products team within the Experience Design organization. This role will guide Velocity Black experiences and related concierge interfaces, driving end-to-end native experiences that differentiate Capital One in the premium market.

You will partner with product, research, and engineering leaders to shape vision, elevate craft, and implement design systems across UX, UI, and service design while delivering measurable business impact.

Qualifications

• At least 8 years in a product design role.
• At least 3 years leading design teams.

Responsibilities

• Lead cross-disciplinary design teams and collaborate with research, product, and tech leadership.
• Define and drive design strategy aligned to business objectives and customer value.
• Oversee design systems, artifacts, and end-to-end experiences across Concierge products.

Skills

Product Design

Leadership

Human-Centered

Business Knowledge

Problem-Solving

Collaboration

Communication

Tools

Figma

Job description

Capital One seeks a Product Design Director to lead the Concierge Products team within the Experience Design organization. This role will guide Velocity Black experiences and related concierge interfaces, driving end-to-end native experiences that differentiate Capital One in the premium market.

You will partner with product, research, and engineering leaders to shape vision, elevate craft, and implement design systems across UX, UI, and service design while delivering measurable business impact.