Director, Concierge Product Design

Capital One; New York (NY); Hybrid; USD 251,400 - 286,900; Full time

Job summary

Capital One is seeking a Product Design Director to lead the Concierge Products team within Experience Design. You will drive a differentiated vision and oversee end‑to‑end native experiences for high‑stakes products, partnering with product, research, and tech leadership.

You will shape design strategy, foster an inclusive culture, and ensure business impact and customer value across multiple lines of business. A strong portfolio is required.

Qualifications

• 8+ years in product design
• 3+ years leading design teams
• Experience with design systems and cross‑functional collaboration
• Portfolio demonstrating leadership, process, results and impact

Responsibilities

• Lead a multidisciplinary design team for Concierge Products
• Define and drive design strategy aligned to business objectives
• Collaborate with product, research and engineering leadership to deliver end‑to‑end experiences
• Champion human‑centered design and scalable design systems

Skills

Product design leadership

Team leadership

Human-centered design

Business awareness

Problem solving

Cross-functional collaboration

Communication

Figma

Tools

Figma

Job description

Capital One is seeking a Product Design Director to lead the Concierge Products team within Experience Design. You will drive a differentiated vision and oversee end‑to‑end native experiences for high‑stakes products, partnering with product, research, and tech leadership.

You will shape design strategy, foster an inclusive culture, and ensure business impact and customer value across multiple lines of business. A strong portfolio is required.