Senior Product & Customer Insights Leader (CX Growth)

Amazon Inc.; Arlington (VA); On-site; USD 160,000 - 230,000; Full time

Benefits offered by this job

Health insurance

RSU

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC is seeking a Sr. Product & Customer Insights Manager to advance the Customer Experience and Business Trends agenda. You will translate market signals into actionable analytics, influence senior leaders, and partner with cross-functional teams to shape selling partner experiences.

You will own complex studies, synthesize industry trends, and drive initiatives that improve growth, efficiency and customer outcomes across global markets.

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of product or program management, product marketing, business development or technology experience.
• Experience working across functional teams and senior stakeholders.
• Experience in quantitative and qualitative research.
• Experience owning/driving roadmap strategy and definition.

Responsibilities

• Discover, track, and evaluate global industry trends.
• Translate complex business problems into analysis requirements and create hypotheses.
• Own and execute large and complex studies end to end, including scope alignment with business leaders, methodology design, data collection and analysis, recommendations and presenting results to senior leaders.
• Work with business leaders and their teams to drive growth, process, and cost efficiency improvements through study results.
• Create and contribute to team roadmap by synthesizing business priorities, selling partner needs, and industry trends.
• Contribute to a team culture of experimentation and innovation.

Skills

Quantitative research

Qualitative research

Roadmap strategy

Cross-functional leadership

Stakeholder management

Data storytelling

Education

Bachelor's degree or equivalent

MBA

Job description

Amazon.com Services LLC is seeking a Sr. Product & Customer Insights Manager to advance the Customer Experience and Business Trends agenda. You will translate market signals into actionable analytics, influence senior leaders, and partner with cross-functional teams to shape selling partner experiences.

You will own complex studies, synthesize industry trends, and drive initiatives that improve growth, efficiency and customer outcomes across global markets.