Senior Product Assurance Analyst — HVAC & Aftermarket

Daikin Applied Americas Inc; Massachusetts; Remoto; USD 80.000 - 137.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance options

Dental and vision insurance

401K retirement plan with employer fit

Paid time off and holidays

Paid sick time per law

Tuition reimbursement after 6 months

Descrizione del lavoro

Daikin Applied Americas Inc is seeking a Product Assurance Analyst III to serve as a senior technical expert resolving critical field service cases and delivering aftermarket support for new HVAC products. You will lead complex investigations, coordinate with Engineering, Quality, and Legal, and mentor junior analysts while ensuring rapid, compliant resolutions.

You will support infant care initiatives, develop field fixes, and contribute to continuous improvement.

Competenze

• 6+ years technical customer support and project management experience.
• Advanced knowledge of commercial HVAC and refrigeration systems.
• Experience in technical service roles and communicating with clients or internal partners.
• Strong problem-solving and critical thinking skills.
• Ability to mentor junior analysts and support training teams.

Mansioni

• Lead investigations of critical field service cases and coordinate with field technicians and customers.
• Perform root cause analysis and implement corrective actions for urgent product failures.
• Escalate high-impact issues and maintain customer communications within SLAs.
• Document findings, resolution steps, and recommended field actions.
• Support infant care and early field performance monitoring for new HVAC products.
• Provide technical feedback on part failures and serviceability concerns.
• Develop field fixes, replacement part kits, and service bulletins with cross-functional teams.
• Represent service readiness in Engineering Development Phase reviews.
• Coordinate with Legal to ensure resolutions align with warranty and regulatory requirements.

Conoscenze

HVAC knowledge

Technical customer support

Project management

Root cause analysis

Client communication

Mentoring

Formazione

Associate's Degree or Equivalent Experience

Bachelor's Degree Preferred

Strumenti

Documentation tools

Descrizione del lavoro

Daikin Applied Americas Inc is seeking a Product Assurance Analyst III to serve as a senior technical expert resolving critical field service cases and delivering aftermarket support for new HVAC products. You will lead complex investigations, coordinate with Engineering, Quality, and Legal, and mentor junior analysts while ensuring rapid, compliant resolutions.

You will support infant care initiatives, develop field fixes, and contribute to continuous improvement.