Senior Product Associate, Web Navigation & Growth

Aumni; New York (NY); On-site; USD 95,000 - 120,000; Full time

Job summary

Chase in the United States seeks a Senior Product Associate for Digital Channels Experience & Growth – Navigation & Wayfinding to drive innovative product development guided by user research and customer feedback. You will partner with engineers, designers and product managers to optimize menus, navigation, and user flows across the logged-in Chase experience.

You will analyze metrics, write epics and user stories, and manage backlog health while aligning with business priorities to reduce

Qualifications

• 3+ years of experience in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Experience using Jira and Confluence.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development.
• Coordinates with stakeholders representing multiple Lines of Business who may raise dependencies against our product area.
• Works closely with the team’s Agility Lead to manage metrics such as backlog health, epic cycle time, and epic delivery validation.
• Runs refinement and grooming sessions with the tech team to clarify requirements and gather effort estimates for stories.
• Partners with designers and content editors on wireframes for new layouts and menu additions.
• Considers how to balance the end-to-end user experience with business needs and priorities.
• Collaborates with backend engineers on technical requirements like eligibility for different experiences, menus, and entry points

Skills

Product management

Product development life cycle

Discovery & requirements definition

Data analytics literacy

Jira

Confluence

Tools

Jira

Confluence

Job description

Chase in the United States seeks a Senior Product Associate for Digital Channels Experience & Growth – Navigation & Wayfinding to drive innovative product development guided by user research and customer feedback. You will partner with engineers, designers and product managers to optimize menus, navigation, and user flows across the logged-in Chase experience.

You will analyze metrics, write epics and user stories, and manage backlog health while aligning with business priorities to reduce