Senior Product Associate, Navigation & Wayfinding – NYC

JPMorgan Chase & Co.; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. in New York, NY, is seeking a Senior Product Associate for Navigation & Wayfinding within Digital Channels Experience & Growth. You will drive product development by leveraging user research, analytics, and cross-functional collaboration to optimize menus and navigation.

The role partners with engineers to enhance the Chase logged-in experience and improve task flows. You will contribute to shaping feature roadmaps, write epics and user stories, and balance user needs with

Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience using Jira and Confluence

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Coordinates with stakeholders representing multiple Lines of Business who may raise dependencies against our product area.
• Works closely with the team’s Agility Lead to manage metrics such as backlog health, epic cycle time, and epic delivery validation.
• Runs refinement and grooming sessions with the tech team to clarify requirements and gather effort estimates for stories.
• Partners with designers and content editors on wireframes for new layouts and menu additions.
• Considers how to balance the end-to-end user experience with business needs and priorities.
• Collaborates with backend engineers on technical requirements like eligibility for different experiences, menus, and entry points

Skills

Product management

Discovery and requirements definition

Data analytics

Tools

Jira

Confluence

Job description

JPMorgan Chase & Co. in New York, NY, is seeking a Senior Product Associate for Navigation & Wayfinding within Digital Channels Experience & Growth. You will drive product development by leveraging user research, analytics, and cross-functional collaboration to optimize menus and navigation.

The role partners with engineers to enhance the Chase logged-in experience and improve task flows. You will contribute to shaping feature roadmaps, write epics and user stories, and balance user needs with