Senior Product Associate: Digital Onboarding & Engagement

JPMorgan Chase & Co.

New York (NY)

Presencial

USD 90 000 - 130 000

Tempo integral

Há 4 dias

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Resumo da oferta

JPMorgan Chase & Co. is seeking a Senior Product Associate for the Early Tenure Onboarding team to shape digital onboarding experiences for new Chase Credit Card customers and drive activation and long-term engagement.

You will support the product roadmap, manage backlog components, translate customer and business needs into actionable requirements, and collaborate with UX, engineering, analytics, marketing, and risk partners to deliver measurable results.

Qualificações

3+ years of product management experience in credit cards or digital banking.
Strong understanding of the digital product lifecycle.
Experience supporting roadmaps, prioritizing backlogs, and translating needs into requirements.
Authoring business requirements and coordinating execution across cross-functional teams.
Digital fluency with web and/or mobile customer experiences.
Strong analytical mindset with ability to interpret metrics and KPIs.
Excellent written and oral communication skills.
Strong collaboration and relationship-building across a matrixed org.
Curious, adaptable, growth mindset.
Detail-oriented, proactive, capable of day-to-day delivery.

Responsabilidades

Support the development of the Early Tenure Onboarding product strategy and roadmap, with a focus on delivering customer and business value and keeping Chase at the leading edge of digital onboarding capabilities.
Manage discovery efforts, customer research, journey analysis, market research, and competitive analysis to uncover customer needs, friction points, target segments, and opportunities across the early-tenure experience.
Own, maintain, and develop components of the product backlog, ensuring requirements and user stories are clearly defined, prioritized, and aligned to the overall roadmap and value proposition.
Collaborate with design, engineering, research, analytics, marketing, servicing, operations, legal, compliance, risk, and controls partners to deliver new features and optimize existing onboarding experiences.
Integrate product metrics, data analytics, user experience research, customer feedback, competitive benchmarks, and company goals to inform prioritization and evaluate results.
Identify and champion opportunities to improve customer confidence, satisfaction, digital activation, engagement, self-service, personalization, and consistency across channels during early tenure.
Help define and communicate product priorities, customer benefits, business value, delivery impacts, dependencies, and tradeoffs across stakeholder groups.
Author business requirements, define user stories and acceptance criteria, support agile delivery routines, and coordinate cross-functional execution within an Agile development framework.
Support end-to-end delivery from discovery and design through testing, launch readiness, production validation, measurement, and future iteration.
Prepare clear stakeholder updates, recommendations, roadmap materials, and decision points that make complex topics easy to understand and help manage expectations.
Operate within a risk-based framework by helping identify, assess, and mitigate operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle.