Senior Product Associate: Customer Journeys & Delivery

Next Frontier Capital; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is seeking a Senior Product Associate in Becoming a Customer to drive product development and optimization using user research and customer feedback. You will work with Product Managers to deliver solutions across account opening journeys, documenting requirements and communicating needs to co-suppliers.

The role emphasizes collaboration with cross-functional teams, strong attention to detail, and a curious mindset to shape the future of our products and the firm’s ongoing success.

Qualifications

• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Proficient knowledge of the product development life cycle.
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics and data literacy.
• Strong organizational skills to track action items, owners, and due dates across multiple workstreams.
• Strong attention to detail to ensure accuracy and quality in project documentation and deliverables.
• Strong email management skills, including organizing inbound requests, documenting key takeaways and decisions, tracking open items, and driving timely follow-ups to close loops with stakeholders.
• Ability to manage competing priorities, triage inbound requests, and surface blockers and dependencies early.
• Ability to maintain clear, up-to-date documentation (e.g., decision logs, requirement summaries, and stakeholder updates) in a shared repository to keep teams aligned.

Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Leads day-to-day delivery execution for account opening solutions, partnering closely with the Product Manager and cross-functional teams to drive progress through to completion
• Maintains team delivery hygiene, including backlog refinement support, sprint ceremonies, and dependency tracking across partners
• Supports the completion of coordination and testing activities across partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Tracks project progress against the documented plan, identifying any deviations and reporting them to the Product Manager
• Documents meeting outcomes, decisions, and action items, and drives timely follow-ups to close open items

Skills

Product management

Product lifecycle

Discovery & requirements

Data analytics

Organizational skills

Attention to detail

Email management

Prioritization

Documentation

Agile

Written communication

Tools

Jira

Align

Excel

Confluence

Outlook

AI tools

Job description

Chase is seeking a Senior Product Associate in Becoming a Customer to drive product development and optimization using user research and customer feedback. You will work with Product Managers to deliver solutions across account opening journeys, documenting requirements and communicating needs to co-suppliers.

The role emphasizes collaboration with cross-functional teams, strong attention to detail, and a curious mindset to shape the future of our products and the firm’s ongoing success.